The Integration tab is where you connect your email inboxes to Smart Support. Once connected, Email Bridge will fetch incoming messages and automatically convert them into tickets. You can connect multiple accounts (e.g., support@domain.com, sales@domain.com) and manage them all from…
With Smart Support – Smart Widget version 1.0.3 or later, you can integrate the Ask AI feature into the front-end support widget. This feature allows visitors to type questions directly into the widget and receive AI-generated answers based on your…
This guide will help you connect your Microsoft email (Outlook, Hotmail, Live, or Microsoft 365) to the Email Bridge plugin. No technical knowledge required. Just follow the steps below. Before You Start You need: A Microsoft email account (Outlook.com, Hotmail.com,…
Smart Support – Productivity Suite is an advanced add-on for the Smart Support plugin that introduces productivity-focused tools directly into your ticket workflow. It is designed to help support agents manage tickets faster, stay organized, and maintain accountability through edit…
What is Smart Support Guest Support? The Smart Support Guest Support add-on extends the Smart Support plugin by allowing non-registered users (guests) to create and manage support tickets. This means your customers can reach your support team quickly without needing…
Once you’ve completed installation, activation, and license setup of the Smart Support – WooCommerce Add-on, customers can open tickets directly from their WooCommerce account. Each ticket is automatically linked to the customer’s orders and products, giving your support team the…
The General Configuration & Access Rules section controls how Smart Support integrates with WooCommerce. These settings determine who can create tickets, how orders are linked, and what rules apply for product-based support. Once Smart Support – WooCommerce Add-on is installed,…
The Frontend Support Add-on is an extension for the Smart Support plugin that gives your agents a dedicated frontend dashboard. This guide walks you through installing, activating, and setting it up for the first time. Step 1: Install the Add-on…
The Frontend Support Add-on extends the Smart Support plugin by providing a dedicated agent dashboard on the frontend. This allows your support agents to manage tickets without requiring access to the WordPress admin panel. What is the Frontend Support Add-on?…