Smart Support — Gravity Forms Integration connects Gravity Forms with Smart Support so selected form submissions can automatically create support tickets. After the add-on is configured, visitors continue using your normal Gravity Forms. When a mapped and active form is…
Smart Support – Auto-Close Alert is a premium add-on for Smart Support that enhances the ticket auto-close feature. The add-on gives you more control over how inactive tickets are processed before they are automatically closed. You can configure how often the…
Smart Support – SLA is a premium add-on for the Smart Support plugin that adds Service Level Agreement management to your helpdesk tickets. With this add-on, you can define response and resolution deadlines, track SLA progress on tickets, monitor breaches, and…
The Smart Support Time Tracking add-on allows support teams to record how much time agents spend working on support tickets. Instead of only tracking ticket replies or status changes, Time Tracking helps you understand the actual effort required to resolve…
Smart Support – Productivity Suite is an advanced add-on for the Smart Support plugin that introduces productivity-focused tools directly into your ticket workflow. It is designed to help support agents manage tickets faster, stay organized, and maintain accountability through edit…
Smart Support – Auto Responder is designed to help support teams automate routine ticket communication while maintaining a consistent and professional customer experience. By automatically responding to support tickets based on predefined rules, this add-on ensures that customers receive timely…
The Smart Support – Importer is an add-on for the Smart Support plugin that helps you migrate tickets from other popular ticketing systems into Smart Support. Whether you’re switching from Zendesk, Awesome Support, Fluent Support, SupportCandy, Heroic Inbox, or KB…
Smart Support – WooCommerce is an add-on for the Smart Support Helpdesk plugin, bringing advanced support management features directly into your WooCommerce-powered store. It’s designed to help you: Restrict support access based on customer purchases. Automatically link orders and products…
The Frontend Support Add-on extends the Smart Support plugin by providing a dedicated agent dashboard on the frontend. This allows your support agents to manage tickets without requiring access to the WordPress admin panel. What is the Frontend Support Add-on?…
Smart Support – Documentation is an add-on for the Smart Support plugin that allows support agents to search and insert knowledge base articles directly into ticket replies. Instead of switching tabs or manually copying article links, agents can instantly find…