When Registration Fields is enabled, customers may see additional questions when creating a support account. These fields help your support team collect important information, such as company name, phone number, department, or account ID. How to complete the registration form…
Smart Support – Private Credentials is an add-on for the Smart Support plugin that allows customers and support agents to securely share sensitive access details—such as usernames, passwords, and URLs- directly inside support tickets. Instead of sending credentials via email…
Overview Auto-response messages play a critical role in setting expectations, building trust, and enhancing the customer experience in any support system. In Smart Support – Auto Responder, well-written auto responses ensure that customers feel acknowledged immediately, receive relevant information, and…
This article explains how search works inside the Smart Support Widget, how to configure search sources, and what users see when searching. 1. Enabling Search Turn on Enable Search in the Widget settings. When enabled, the widget shows: A search…
In Smart Support, Products and Departments are two key components that work together to ensure tickets are categorized correctly, routed efficiently, and handled by the right agents. This structure helps teams organize support operations around both business areas (departments) and…
The Smart Support Guest Support add-on provides a seamless ticketing process for both website visitors (guests) and administrators (support agents). Guests can submit and manage tickets without creating an account, while admins handle guest tickets directly from the WordPress dashboard.…
The Integration tab is where you connect your email inboxes to Smart Support. Once connected, Email Bridge will fetch incoming messages and automatically convert them into tickets. You can connect multiple accounts (e.g., support@domain.com, sales@domain.com) and manage them all from…
The Dashboard is the central hub of the Email Bridge add-on. It provides a quick overview of your email integration status, activity, and system health. When you go to Smart Support > Email Bridge > Dashboard, you’ll see the following…
After installing your premium add-on, the final step is to activate your license key to ensure full functionality and access to updates. There are easy ways to find your license key: Step 1: Grab your license key from the Subscriptions Page…
Internal Notes are a powerful way for agents and supervisors to collaborate privately inside a ticket without sharing the message with the customer. Unlike public replies, internal notes are only visible to support staff and are never sent to the…