Find Answers to Your Questions

Go to Add-ons, choose either a bundle or the individual add-on you’d like to purchase, and proceed to checkout. Once your payment is complete, you’ll instantly receive full access to your downloads and license. From there, you’re all set to start using your add-ons right away!

The most common reasons are:

• The Enable Widget setting is turned off
• The current page is excluded in Display Rules
• Visibility settings hide the widget for your user type (guest/logged-in)
• A caching plugin is showing an older version of the page

Fix: Enable the widget, adjust display/visibility rules, then clear cache.

es. Guest users can search:

• Knowledge Base articles
• Public Canned Replies

However, they cannot search or view tickets. Ticket search is only available to logged-in users for security and privacy reasons.

Yes. Use Display Rules to control where the widget appears. You can choose:

• Only specific pages (enter your page IDs)
• Hide on specific pages (exclude pages like checkout or thank-you pages)

This ensures the widget does not interfere with important page layouts.