Give your agents a modern, secure, and powerful front-end support workspace.

Smart Support – Front-end Support is a comprehensive add-on for the Smart Support Helpdesk plugin that enables agents to manage tickets directly from the front end of your site. No WordPress admin access required—agents log in, view stats, respond to tickets, and perform all key actions from a clean, mobile-ready interface.

Smart Support Front-end Support for WordPress

Empower your support team to manage customer requests directly from your website with Smart Support Front-end Support. This powerful add-on gives agents, supervisors, and administrators a complete support dashboard on the front end of WordPress, allowing them to handle tickets without accessing the WordPress admin area. Designed for businesses that want a cleaner, more secure support workflow, Front-end Support enables agents to view, search, filter, assign, reply to, close, reopen, and create support tickets from a dedicated customer-facing dashboard. Simply add the provided shortcode to any WordPress page, configure your preferred settings, and your team can start managing support requests through an intuitive, responsive interface. The dashboard provides real-time ticket management with advanced search and filtering options, helping agents quickly find tickets by status, priority, department, assignment, and other criteria. Agents can review complete conversation histories, send public replies, add internal notes, upload attachments, perform bulk actions, and create tickets on behalf of customers—all from a single interface. Flexible configuration options let administrators customize pagination, auto-refresh intervals, notifications, quick replies, file uploads, search tools, and bulk actions. For enhanced security, you can even restrict support agents from accessing the WordPress admin dashboard entirely, keeping their workflow focused while reducing administrative risk. Front-end Support fully respects Smart Support roles, permissions, department visibility, and assignment rules, ensuring every agent only sees the tickets they’re authorized to manage. Whether your team works from desktops, tablets, or mobile devices, the responsive dashboard delivers a seamless support experience from anywhere.

Key Features

• Complete front-end ticket management dashboard
• Manage tickets without accessing WordPress admin
• Search and filter tickets by status, priority, department, and assignment
• Create, assign, reply to, close, and reopen support tickets
• Internal notes, file uploads, and conversation history
• Bulk actions and quick replies for faster workflows
• Real-time notifications with configurable auto-refresh
• Responsive dashboard optimized for desktop and mobile
• Shortcode-based installation for easy deployment
• Fully integrated with Smart Support roles and permissions

Smart Support Front-end Support is the perfect solution for organizations that want to simplify agent workflows, improve security, and provide a modern ticket management experience. Give your support team everything they need to manage customer requests efficiently—all from the front end of your WordPress website.