Stay up to date with the latest improvements, new features, and bug fixes. Explore version-by-version updates that make your Smart Support plugin faster, smarter, and more powerful with every release.
Version 1.0.6 - 12/27/2025
New Features
- Added Auto Responder add-on to automatically send responses based on departments, products, keywords, ticket status, and business hours
- Added Documentation add-on to insert knowledge base articles into ticket replies directly from Instant Knowledgebase
- Added Time Tracking add-on to accurately track time spent on support tickets by agents, departments, and clients with detailed analytics
- Added SLA (Service Level Agreement) add-on to enforce response and resolution commitments with advanced SLA rules, business hours, and compliance monitoring
- Added Productivity Suite add-on to enhance agent productivity with ticket editing, reply management, trash functionality, print tickets, smart ordering, task lists, personal notes, and CC recipients
- Added Optional Tickets Sidebar for quick navigation between tickets (configurable from General Settings)
- Added Status filter dropdown in the tickets sidebar for filtering tickets by status
- Introduced Centralized Status Registry system for unified status management across all components
- Added separate template tags {ticket_url_user} for frontend URLs and {ticket_url_agent} for admin URLs
Fixes & Improvements
- Moved Custom Fields from sidebar widget to the new tab-based system (Ticket | Custom Fields tabs)
- Improved ticket reply editor with expanded toolbar (format selector, colors, alignment, code view, fullscreen mode)
- Fixed line break preservation in ticket messages and replies (frontend and backend)
- Fixed unauthenticated users accessing ticket links now being redirected to the login page
- Fixed WooCommerce compatibility so Smart Agent and Smart Supervisor roles can access wp-admin when WooCommerce is active
- Improved role-based redirection so agents and admins are automatically redirected to WordPress admin when accessing the support page
Version 1.0.5 - 12/05/2025
New Features
- Added Smart Support Widget add-on with a customizable floating support button, integrated knowledge base search, and on-page ticket management.
Fixes & Improvements
- Fixed notifications table column name for consistency with other database tables
- Fixed notification delivery issues
- Updated compatibility with WordPress 6.9
Version 1.0.4 - 11/21/2025
New Features
- Added option to only auto-close tickets waiting for customer response in Auto-Close Settings
Fixes & Improvements
- Fixed undefined property warnings in the ticket edit form by properly accessing ticket data through $ticket->data instead of direct property access.
- Added missing variable loading for departments, products, and agents in the ticket edit template.
- Corrected database reference in ticket edit form to use the proper database instance.
- Fixed ticket property access throughout the edit form to prevent PHP warnings and ensure proper data display.
Version 1.0.3 - 10/6/2025
New Features
- Added Terms & Privacy Policy checkbox for user registration
- Added WordPress-style hover actions (Edit, Close/Reopen, Delete, View) in admin ticket list
- Redesigned Email Settings page with card-style templates and modal editing
- Introduced modern HTML email templates (responsive + color themes)
- Added searchable template tag inserter with 19 tags
- Integrated TinyMCE editor in email template modals for better UX
- Added “Unapproved” user filter and improved approval workflow with notices & email alerts
Fixes & Improvements
- Fixed attachment upload issue (files not attaching correctly)
- Fixed reCAPTCHA key fields not showing in Advanced Settings
- Fixed white space layout issue on the Analytics page
Version 1.0.2 - 9/16/2025
New Features
- Added Agent Management settings tab for better organization
- Added template tag support in agent replies ({tag} or {{tag}})
- Dynamic customer & agent name replacement in replies
- Introduced WooCommerce Integration add-on: purchase-based ticket access, order attachments, and analytics
Fixes & Improvements
- Template tags now display correct values in replies
- Improved agent name resolution and email context
- Fixed duplicate ticket reply notifications
Fixed file attachment issues (standard & AJAX uploads) - Corrected auto-assignment of new tickets to agents
- Enhanced file upload validation and processing
Version 1.0.1 - 9/05/2025
New Features
- Agent reply notifications & waiting indicator
- Internal notes via modal interface
- Open ticket count badge in admin menu
- Role system (User, Agent, Supervisor) with management page
- 5-star rating system for individual replies
- Premium add-ons system with license integration
- Sequential or hash-based ticket numbering
- Improved admin dashboard layout and columns
- Agent visibility modes (own, department, all) + department-based permissions
Fixes & Improvements
- Improved ticket access control and filtering
- Optimized sidebar layout (40% smaller, better order)
- Fixed hash-based ticket URL validation
- Enhanced responsive design and form styling
Version 1.0.0 - Initial Release
Complete ticketing system with user roles, attachments, notifications, analytics, auto-close, REST API, and responsive UI.