Stay up to date with the latest improvements, new features, and bug fixes. Explore version-by-version updates that make your Smart Support plugin faster, smarter, and more powerful with every release.
Version 1.0.4 - 11/21/2025
New Features
- Added option to only auto-close tickets waiting for customer response in Auto-Close Settings
Fixes & Improvements
- Fixed undefined property warnings in the ticket edit form by properly accessing ticket data through $ticket->data instead of direct property access.
- Added missing variable loading for departments, products, and agents in the ticket edit template.
- Corrected database reference in ticket edit form to use the proper database instance.
- Fixed ticket property access throughout the edit form to prevent PHP warnings and ensure proper data display.
Version 1.0.3 - 10/6/2025
New Features
- Added Terms & Privacy Policy checkbox for user registration
- Added WordPress-style hover actions (Edit, Close/Reopen, Delete, View) in admin ticket list
- Redesigned Email Settings page with card-style templates and modal editing
- Introduced modern HTML email templates (responsive + color themes)
- Added searchable template tag inserter with 19 tags
- Integrated TinyMCE editor in email template modals for better UX
- Added “Unapproved” user filter and improved approval workflow with notices & email alerts
Fixes & Improvements
- Fixed attachment upload issue (files not attaching correctly)
- Fixed reCAPTCHA key fields not showing in Advanced Settings
- Fixed white space layout issue on the Analytics page
Version 1.0.2 - 9/16/2025
New Features
- Added Agent Management settings tab for better organization
- Added template tag support in agent replies ({tag} or {{tag}})
- Dynamic customer & agent name replacement in replies
- Introduced WooCommerce Integration add-on: purchase-based ticket access, order attachments, and analytics
Fixes & Improvements
- Template tags now display correct values in replies
- Improved agent name resolution and email context
- Fixed duplicate ticket reply notifications
Fixed file attachment issues (standard & AJAX uploads) - Corrected auto-assignment of new tickets to agents
- Enhanced file upload validation and processing
Version 1.0.1 - 9/05/2025
New Features
- Agent reply notifications & waiting indicator
- Internal notes via modal interface
- Open ticket count badge in admin menu
- Role system (User, Agent, Supervisor) with management page
- 5-star rating system for individual replies
- Premium add-ons system with license integration
- Sequential or hash-based ticket numbering
- Improved admin dashboard layout and columns
- Agent visibility modes (own, department, all) + department-based permissions
Fixes & Improvements
- Improved ticket access control and filtering
- Optimized sidebar layout (40% smaller, better order)
- Fixed hash-based ticket URL validation
- Enhanced responsive design and form styling
Version 1.0.0 - Initial Release
Complete ticketing system with user roles, attachments, notifications, analytics, auto-close, REST API, and responsive UI.