New Features & Add-ons

• New: Automatically creates the frontend Support Center page with the support shortcode on fresh installs.
• New: Added configurable Ticket Type support with an optional frontend field and admin management screen.
• New: Added General Settings toggles for Departments, Priorities, and Products, hiding disabled fields from Smart Support submenus and frontend ticket screens.
• New: Added functional Appearance controls for portal background, panels, text, borders, radius, width, spacing, and button style.
• New: Added a Reset to Default button for Appearance settings.
• New: Added an Agent Management setting to control whether agents can update ticket custom fields.
• New: Added the Reports and Scheduled Tickets add-ons to the Smart Support Add-ons page, including product and bundle links.

Fixes & Improvements

• Improvement: Restyled frontend ticket reply action buttons with flatter, standard button colors and spacing.
• Improvement: Moved the waiting-for-agent-response icon to the end of ticket subjects and left-aligned Status, Priority, and Department columns in the admin ticket list.
• Improvement: Removed the unused frontend ticket reply preview button and reply preview modal.
• Tweak: Moved Account Approved Email under Require Approval and only show it when approval is enabled.
• Tweak: Clarified that Max Tickets Per Agent can be set to 0 for unlimited assignments.
• Fix: Treat delayed frontend tickets as active tickets when hiding closed tickets, counting open tickets, and showing close actions.
• Fix: Reactivated delayed tickets by setting them back to open when an agent adds a public reply.
• Fix: Logged auto-delay activity in ticket history instead of adding an internal note reply.
• Fix: Improved frontend attachment button contrast, normalized allowed file extension helper text size, and matched create-ticket attachment field sizing to ticket replies.
• Fix: Kept frontend secondary button text white when Appearance link colors are customized.
• Fix: Aligned ticket reply action tabs so add-on controls render in the same row as Public Reply and Internal Note.
• Fix: Registration links and tabs now only appear when support page registration is enabled.
• Fix: Prevented the frontend create-ticket subject field from restoring the previous ticket subject from saved drafts.
• Fix: Agent auto-assignment now respects the configured max open tickets per agent.
• Fix: Corrected backend Custom Fields tab AJAX saves to use the ticket page nonce and prevented valid saves from showing an error when no stored ticket field value changed.