Take full control of your support workflows with custom ticket statuses.

Smart Support – Custom Status is a powerful add-on for the Smart Support Helpdesk plugin that lets you create, manage, and customize ticket statuses to fit your unique support process. From defining workflow rules to adding colors and icons, you can transform how tickets are tracked and resolved.

Key Features

Core Functionality

• Create unlimited custom statuses with names, colors, and icons
• Edit, activate/deactivate, or delete statuses anytime
• Define workflow rules to control allowed transitions
• Seamless integration with all Smart Support features

Visual Customization

• Assign custom colors and WordPress dashicons
• Live preview before saving
• Fully responsive design for all devices

Advanced Controls

• Workflow matrix to manage transitions visually
• Status validation to prevent invalid changes
• Bulk operations for easy management
• Quick search & filter for fast navigation

Benefits

• Support Agents: Easily track tickets with meaningful, customized statuses
• Managers: Build workflows that match your processes and maintain consistency
• Customers: Enjoy faster, clearer communication about ticket progress

Requirements

• WordPress 5.0 or higher
• PHP 7.4+
• Smart Support plugin (installed & active)

With Smart Support – Custom Status, you’re no longer limited to default ticket states. Define statuses that truly reflect your workflow, streamline operations, and improve clarity for both your team and your customers.

👉 Get Smart Support – Custom Status today and make your support system work your way.