Transform your WordPress helpdesk into a fully automated email-to-ticket system. The Smart Support – Email Bridge addon seamlessly fetches emails from your inbox and converts them into support tickets, ensuring you never miss a customer query again.

With Email Bridge, your support team can centralize all communication in one place. Incoming emails are automatically processed, matched to users, and converted into tickets inside your Smart Support dashboard. Perfect for agencies, SaaS companies, and businesses that rely on email-driven support.

Smart Support Email Bridge for WordPress

Turn your support inbox into an automated help desk with Smart Support Email Bridge. This powerful add-on connects your email accounts directly to Smart Support, automatically converting incoming emails into support tickets while keeping customer conversations organized, centralized, and easy to manage. Whether you use Gmail, Outlook, Microsoft 365, Yahoo, Zoho Mail, or any IMAP-compatible mailbox, Email Bridge seamlessly imports customer emails, creates new support tickets, detects replies to existing tickets, imports attachments, and keeps your support team updated without requiring customers to log in to your website. Setting up Email Bridge is simple through an intuitive administration interface where you can connect multiple mailboxes, test connections, configure synchronization schedules, and define how incoming emails should be processed. Flexible options allow you to assign default departments, priorities, ticket statuses, spam filtering rules, fetch limits, and automated reply messages for every connected mailbox. For businesses using Microsoft 365, the add-on includes secure OAuth authentication, while traditional IMAP mailboxes are fully supported with encrypted credential storage. Unknown senders can be handled automatically by creating new users, placing emails into a review queue, or rejecting unwanted messages based on your workflow. A dedicated Unclaimed Inbox allows administrators to review emails from unknown senders before creating customer accounts, while detailed activity logs and dashboard statistics provide complete visibility into mailbox health, synchronization status, ticket creation, and email processing. Perfect for customer service teams, SaaS companies, online stores, agencies, and enterprise organizations, Smart Support Email Bridge eliminates manual ticket creation and ensures every customer email is captured and managed efficiently.

Key Features

• Convert incoming emails into Smart Support tickets automatically
• Connect Gmail, Outlook, Microsoft 365, Yahoo, Zoho, and IMAP mailboxes
• Support multiple email accounts with independent synchronization
• Microsoft 365 OAuth authentication support
• Automatic ticket threading for email replies
• Import email attachments directly into support tickets
• Queue, create, or reject unknown senders with flexible workflows
• Built-in spam filtering, domain controls, and fetch limits
• Dashboard with mailbox health, logs, and activity monitoring
• Secure encrypted storage for mailbox credentials

Smart Support Email Bridge streamlines customer communication by bringing email and ticket management together in one place. Automate support workflows, reduce manual work, and ensure every customer message becomes a trackable support ticket, helping your team respond faster and deliver a better customer experience.