Create reusable ticket templates for faster, consistent support.

Smart Support – Ticket Templates is a powerful add-on for the Smart Support Helpdesk plugin that lets you create and manage predefined ticket templates for end user. With customizable permissions and auto-fill options, this add-on makes ticket creation quicker, easier, and more consistent for both users and support teams.

Key Features

Core Functionality

• Reusable Templates – Create predefined ticket templates with subject & message content for end users.
• Template Selector – Users pick from a dropdown on the ticket creation page
• Auto-Fill Fields – Instantly populate subject & message fields from template
• Lock Options – Lock subject and/or message fields to prevent editing
• Enable/Disable – Activate or deactivate templates without deletion

Permissions & Access Control

• Role-Based Access – Configure which roles can use or edit templates
• Flexible Permissions – Allow or restrict subject/message editing per role
• Granular Controls – Different rules for agents, subscribers, or custom roles

Admin Interface

• Templates Management – Add, edit, enable/disable, or delete templates
• Permissions Manager – Assign permissions by role for each template
• Modern UI – Clean, intuitive interface that’s mobile-friendly and responsive

Benefits

• For Agents & Users: Faster ticket creation with consistent structure
• For Managers: Ensure tickets meet quality standards with locked templates
• For Teams: Reduce repetitive typing and maintain consistent communication

Requirements

• WordPress 5.0 or higher
• PHP 7.4+
• Smart Support plugin (installed & active)

Why Choose Smart Support – Ticket Templates?

Save time, improve efficiency, and ensure consistency across your support system. Whether you’re managing a large support team or running solo, Smart Support – Ticket Templates makes it easy to standardize ticket creation and streamline your workflows.

👉 Get Smart Support – Ticket Templates today and make your ticketing process smarter and faster!