Smart Support – Ticket Templates
Create reusable ticket templates for faster, consistent support.
Smart Support – Ticket Templates is a powerful add-on for the Smart Support Helpdesk plugin that lets you create and manage predefined ticket templates for end user. With customizable permissions and auto-fill options, this add-on makes ticket creation quicker, easier, and more consistent for both users and support teams.
Key Features
Core Functionality
- Reusable Templates – Create predefined ticket templates with subject & message content for end users.
- Template Selector – Users pick from a dropdown on the ticket creation page
- Auto-Fill Fields – Instantly populate subject & message fields from template
- Lock Options – Lock subject and/or message fields to prevent editing
- Enable/Disable – Activate or deactivate templates without deletion
Permissions & Access Control
- Role-Based Access – Configure which roles can use or edit templates
- Flexible Permissions – Allow or restrict subject/message editing per role
- Granular Controls – Different rules for agents, subscribers, or custom roles
Admin Interface
- Templates Management – Add, edit, enable/disable, or delete templates
- Permissions Manager – Assign permissions by role for each template
- Modern UI – Clean, intuitive interface that’s mobile-friendly and responsive
Benefits
- For Agents & Users: Faster ticket creation with consistent structure
- For Managers: Ensure tickets meet quality standards with locked templates
- For Teams: Reduce repetitive typing and maintain consistent communication
Requirements
- WordPress 5.0 or higher
- PHP 7.4+
- Smart Support plugin (installed & active)
Why Choose Smart Support – Ticket Templates?
Save time, improve efficiency, and ensure consistency across your support system. Whether you’re managing a large support team or running solo, Smart Support – Ticket Templates makes it easy to standardize ticket creation and streamline your workflows.
👉 Get Smart Support – Ticket Templates today and make your ticketing process smarter and faster!
Give your users instant, on-page support with the Smart Support Widget — a customizable floating help button for WordPress. Let visitors search your knowledge base, view their tickets, and contact support without leaving the page. Fully responsive, brand-ready, and built to reduce support tickets while improving user experience. Requires Smart Support core plugin.
Smart Support – Guest Support
Let customers open tickets without creating an account. Guests simply enter their email, get a secure access link, and track replies in a clean guest portal. Fast, secure, and friction-free support – built on the same standard used by Zendesk and Freshdesk.
Smart Support – Front-end Support
Give agents a secure, mobile-ready front-end workspace for complete ticket management—no WordPress admin access required.
Choose your plan
1 year of updates & support
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