At Smart Support, we strive to ensure our customers are satisfied with their purchase. However, due to the digital nature of software, our refund policy is as follows:
1. When You Won’t Get a Refund
Refunds will not be granted under the following circumstances:
- You purchased the item by mistake.
- You changed your mind after purchasing.
- You lack the necessary skills to use the item.
- Issues caused by third-party plugins or scripts.
- Conflicts or compatibility issues with third-party addons/plugins/scripts.
- Your server limitations prevent the proper use of the item.
- The issue you reported is incorrect or inaccurate.
- Payments for upgrades or renewals.
- Automatic renewal payments.
2. Eligible Refunds
Refunds may only be considered if:
- The product does not function as advertised on our website.
- You have contacted support and we were unable to resolve the issue.
- You request the refund within 14 days of purchase (initial license only).
3. How to Request a Refund
To initiate a refund request, please contact our support team with your purchase details:
📧 support@smartsupportdesk.com
🌐 https://smartsupportdesk.com
Refund requests are reviewed on a case-by-case basis. Approved refunds will be processed back to your original payment method within 7–10 business days.