Smart Support – Importer
Smart Support – Importer
Seamlessly migrate your helpdesk data with the Smart Support – Importer [FREE] add-on. Designed for businesses switching to Smart Support, this powerful tool makes it easy to import tickets, users, and metadata from popular support systems like Zendesk, Awesome Support, Fluent Support, SupportCandy, Heroic Inbox, and KB Support.
With support for CSV, JSON, and XML file formats, the importer offers smart field mapping, automatic user handling, batch processing, and error logging, ensuring a smooth transition without data loss. Preserve original ticket dates, maintain customer histories, and keep your workflow uninterrupted.
Whether you’re moving from another helpdesk or consolidating multiple systems, Smart Support – Importer saves you time, reduces manual work, and guarantees your support team starts strong with a complete history.
👉 Perfect for:
- Agencies consolidating multiple support systems
- Businesses migrating from third-party SaaS helpdesks
- Teams upgrading from free/legacy ticket plugins
⚡ Key Benefits:
- Import from 6+ popular ticketing systems
- Map and migrate data automatically
- Preserve history & metadata
- Handle large imports with progress tracking
- Review results with detailed import history
Add-on for Smart Support plugin that provides comprehensive productivity features including ticket editing with history, trash functionality, reply management, print functionality, smart ordering, and productivity widgets.
Smart Support – WooCommerce Add-on Take your customer support to the next level with the Smart Support – WooCommerce Add-on. This powerful extension connects your WooCommerce store to Smart Support, giving you smarter ticketing, automatic order linking, and support access based on purchases, subscriptions, or memberships.
No more random tickets from non-customers — only real buyers get access, and every ticket comes with order IDs, product details, and customer history right in the sidebar. Whether you sell digital products, physical goods, or run a subscription business, Smart Support ensures your customers get the right help at the right time.
From priority tiers for memberships, to limited support windows after purchase, to detailed analytics on tickets vs revenue, this add-on turns your helpdesk into a true customer success system for e-commerce.
👉 Perfect for WooCommerce stores that want fair, organized, and scalable support.
Smart Support – Canned Replies is an addon for the Smart Support Helpdesk plugin that lets your team create and use predefined responses for common issues. With one click, agents can insert professional replies into tickets, reducing response times and ensuring consistent communication.
Choose your plan
1 year of updates & support
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