Smart Support – Importer
Smart Support – Importer
Seamlessly migrate your helpdesk data with the Smart Support – Importer [FREE] add-on. Designed for businesses switching to Smart Support, this powerful tool makes it easy to import tickets, users, and metadata from popular support systems like Zendesk, Awesome Support, Fluent Support, SupportCandy, Heroic Inbox, and KB Support.
With support for CSV, JSON, and XML file formats, the importer offers smart field mapping, automatic user handling, batch processing, and error logging, ensuring a smooth transition without data loss. Preserve original ticket dates, maintain customer histories, and keep your workflow uninterrupted.
Whether you’re moving from another helpdesk or consolidating multiple systems, Smart Support – Importer saves you time, reduces manual work, and guarantees your support team starts strong with a complete history.
👉 Perfect for:
- Agencies consolidating multiple support systems
- Businesses migrating from third-party SaaS helpdesks
- Teams upgrading from free/legacy ticket plugins
⚡ Key Benefits:
- Import from 6+ popular ticketing systems
- Map and migrate data automatically
- Preserve history & metadata
- Handle large imports with progress tracking
- Review results with detailed import history
Manage and enforce ticket SLAs with automated response and resolution tracking, real-time countdowns, breach alerts, and detailed compliance reports—all directly within your WordPress helpdesk.
Track time spent on support tickets with built-in timers, manual time entry, billable hours, and detailed analytics. Perfect for monitoring agent productivity and managing client billing inside your WordPress helpdesk.
Securely share private credentials like usernames, passwords, and URLs between customers and agents directly inside Smart Support tickets—with automatic cleanup on ticket closure.
Choose your plan
1 year of updates & support
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