Smart Support – Importer
Smart Support – Importer
Seamlessly migrate your helpdesk data with the Smart Support – Importer [FREE] add-on. Designed for businesses switching to Smart Support, this powerful tool makes it easy to import tickets, users, and metadata from popular support systems like Zendesk, Awesome Support, Fluent Support, SupportCandy, Heroic Inbox, and KB Support.
With support for CSV, JSON, and XML file formats, the importer offers smart field mapping, automatic user handling, batch processing, and error logging, ensuring a smooth transition without data loss. Preserve original ticket dates, maintain customer histories, and keep your workflow uninterrupted.
Whether you’re moving from another helpdesk or consolidating multiple systems, Smart Support – Importer saves you time, reduces manual work, and guarantees your support team starts strong with a complete history.
👉 Perfect for:
- Agencies consolidating multiple support systems
- Businesses migrating from third-party SaaS helpdesks
- Teams upgrading from free/legacy ticket plugins
⚡ Key Benefits:
- Import from 6+ popular ticketing systems
- Map and migrate data automatically
- Preserve history & metadata
- Handle large imports with progress tracking
- Review results with detailed import history
Add-on for Smart Support: cron recurrence, batch limits, warning email, and rich auto-close email templates.
Smart Support – Guest Support
Let customers open tickets without creating an account. Guests simply enter their email, get a secure access link, and track replies in a clean guest portal. Fast, secure, and friction-free support – built on the same standard used by Zendesk and Freshdesk.
Choose your plan
1 year of updates & support
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