Smart Support – Importer
Smart Support – Importer
Seamlessly migrate your helpdesk data with the Smart Support – Importer [FREE] add-on. Designed for businesses switching to Smart Support, this powerful tool makes it easy to import tickets, users, and metadata from popular support systems like Zendesk, Awesome Support, Fluent Support, SupportCandy, Heroic Inbox, and KB Support.
With support for CSV, JSON, and XML file formats, the importer offers smart field mapping, automatic user handling, batch processing, and error logging, ensuring a smooth transition without data loss. Preserve original ticket dates, maintain customer histories, and keep your workflow uninterrupted.
Whether you’re moving from another helpdesk or consolidating multiple systems, Smart Support – Importer saves you time, reduces manual work, and guarantees your support team starts strong with a complete history.
👉 Perfect for:
- Agencies consolidating multiple support systems
- Businesses migrating from third-party SaaS helpdesks
- Teams upgrading from free/legacy ticket plugins
⚡ Key Benefits:
- Import from 6+ popular ticketing systems
- Map and migrate data automatically
- Preserve history & metadata
- Handle large imports with progress tracking
- Review results with detailed import history
Smart Support – Front-end Support
Give agents a secure, mobile-ready front-end workspace for complete ticket management—no WordPress admin access required.
Smart Support – Custom Status
Create and manage unlimited custom ticket statuses with colors, icons, and workflow rules. Streamline your support process and keep agents and customers on the same page.
Turn emails into support tickets automatically!
Smart Support – Email Bridge fetches messages from Gmail, Outlook, Yahoo, Zoho & custom IMAP accounts and converts them into tickets inside your WordPress helpdesk. With user matching, spam protection, attachments, and full admin controls, you’ll never lose a customer query again.
Choose your plan
1 year of updates & support
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