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You can create a frontend support portal by adding the shortcode

No, not if Lock Admin Access is enabled in settings.

The Spam Protection settings let you block unwanted messages using:

• Spam Keywords (e.g., “free money”, “lottery”)
• Allowed Domains (only accept emails from certain domains)
• Blocked Domains (reject all emails from listed domains)

Yes. You can enable Auto-Reply Settings to automatically send an acknowledgment email when a ticket is created. You can use Smart Support’s default template or create your own custom message.

By default, you can set fetch frequency in the Configuration tab. Options include every 5 minutes, 10 minutes, or hourly.

It depends on your settings, Unrecognized emails go into the Unclaimed Inbox. From there, you can:

• Delete it if irrelevant
• Preview the email
• Create a new user & ticket
• Assign it to an existing user

Yes. You can connect multiple accounts (e.g., support@, sales@, billing@) under the Integration tab. Each account can have its own sync frequency and authentication settings.

Email Bridge is a Smart Support add-on that automatically converts incoming emails into support tickets. It allows you to manage customer requests directly from your email inbox inside WordPress.

Find your license key from your Subscriptions or License Manager page, then go to WP Dashboard > Smart Support > License, paste it into the field for your add-on, and click Activate to unlock all features and updates.

After purchasing, download the add-on .zip file, upload it under Plugins > Add New in WordPress, and activate it. Then go to WP Dashboard > Smart Support > License to enter your license key and unlock all features.