Add-ons Integrations (Pro)
WooCommerce, email, and other add-ons integration
Why is the widget not appearing on my website?
The most common reasons are:
- The Enable Widget setting is turned off
- The current page is excluded in Display Rules
- Visibility settings hide the widget for your user type (guest/logged-in)
- A caching plugin is showing an older version of the page
Fix: Enable the widget, adjust display/visibility rules, then clear cache.
Can guests use the search feature without logging in?
es. Guest users can search:
- Knowledge Base articles
- Public Canned Replies
However, they cannot search or view tickets. Ticket search is only available to logged-in users for security and privacy reasons.
Can I hide the widget on checkout, landing, or custom pages?
Yes. Use Display Rules to control where the widget appears. You can choose:
- Only specific pages (enter your page IDs)
- Hide on specific pages (exclude pages like checkout or thank-you pages)
This ensures the widget does not interfere with important page layouts.
Getting Started
Essential information to help you get started quickly.
How do I get started?
Go to Add-ons, choose either a bundle or the individual add-on you’d like to purchase, and proceed to checkout. Once your payment is complete, you’ll instantly receive full access to your downloads and license. From there, you’re all set to start using your add-ons right away!
Widget
Why is the widget not appearing on my website?
The most common reasons are:
- The Enable Widget setting is turned off
- The current page is excluded in Display Rules
- Visibility settings hide the widget for your user type (guest/logged-in)
- A caching plugin is showing an older version of the page
Fix: Enable the widget, adjust display/visibility rules, then clear cache.
Can guests use the search feature without logging in?
es. Guest users can search:
- Knowledge Base articles
- Public Canned Replies
However, they cannot search or view tickets. Ticket search is only available to logged-in users for security and privacy reasons.
Can I hide the widget on checkout, landing, or custom pages?
Yes. Use Display Rules to control where the widget appears. You can choose:
- Only specific pages (enter your page IDs)
- Hide on specific pages (exclude pages like checkout or thank-you pages)
This ensures the widget does not interfere with important page layouts.
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