All the Features You Need
Smart Support gives your team a modern, scalable, and user-friendly helpdesk built right inside WordPress.
Core Helpdesk Features
Unified Ticketing
Manage tickets from web and API in one place with mentions, tags, and internal notes.
Unified Customer Support (Front-end)
Offer customers and agents a unified front-end portal for submitting, tracking, and resolving tickets without needing WordPress admin.
Automations & SLAs
Define rules, triggers, and SLA targets to ensure timely responses and ticket resolutions.
Advanced Analytics
Track agent performance, response times, backlog trends, and generate detailed reports.
Multi-Agent & Roles
Invite unlimited agents with fine-grained roles and permissions for seamless collaboration.
Multi-Language Support
Serve customers in their language with a localization-ready portal and translated UI strings.
Feature Highlights
Clean Agent Dashboard
Smart Support offers a streamlined, distraction-free agent dashboard to help your team focus on resolving tickets faster.
Branded Customer Portal
Deliver a beautiful customer-facing portal, fully branded with your colors, logo, and custom domain integration.
Powerful Automations
Automate repetitive tasks like assigning tickets, sending reminders, or escalating overdue issues with just a few clicks.
Seamless Integrations
Connect Smart Support with tools your team already uses for email, chat, CRM, and more.
Knowledge Base & Self-Service
Reduce support volume by empowering customers with a searchable knowledge base, FAQs, and step-by-step guides.
Searchable Articles
Instantly surface helpful content so customers can solve issues without waiting.
Structured FAQs
Organize common questions into categories and display them beautifully.
Community Feedback
Let customers vote on articles or request new content directly in the portal.
Mobile-First Experience
Agents and customers can access Smart Support seamlessly on any device with a fully responsive design.
Why Choose Smart Support?
We’re not just another helpdesk plugin. Smart Support was built from the ground up to provide modern features with enterprise-grade scalability while keeping WordPress simplicity at its core.
Self-Hosted & Secure
Your data stays on your servers with full GDPR compliance.
Lightning Fast
Optimized codebase ensures smooth performance even at scale.
Fully Customizable
Tweak colors, layouts, and workflows to fit your brand and process.
Trusted by Teams
Businesses, agencies, and enterprises worldwide rely on Smart Support.
Experience Smarter Support Today
Start with our free trial, explore add-ons, and upgrade anytime.