With the Smart Support – WooCommerce add-on, you can configure per-product support rules. This means you decide which products come with support, how long support lasts, and whether limits apply to tickets.

This is especially useful if you want to:

• Offer support only for specific products.
• Limit support by time period or ticket count.
• Require license validation before customers can open tickets.

How to Enable Product-Specific Support

1. Navigate to Products

   • In your WordPress Dashboard, go to:
     WooCommerce  → All Products.

2. Edit a Product

   • Hover over the product you want to configure.

   • Click Edit to open the product details page.

3. Locate Product Data Section

   • Scroll down to the Product data box.

   • Select the General tab.

4. Configure Support Settings (see image below):

   • Enable Support:
     Check this box to allow customers to create support tickets for this product.

   • Support Period (Days):
     Set how many days after purchase support is available.

     • Example: 30 = support for 30 days.

     • Use 0 for unlimited support.

   • Max Tickets per Customer:
     Limit how many tickets each customer can raise for this product.

     • Example: 2 = only 2 tickets allowed per customer.

     • Use 0 for unlimited tickets.

   • Require License Key:
     Enable this option if customers must provide a valid license key when submitting tickets.

   • Default Priority Level:
     Choose the default priority for tickets related to this product (Low, Normal, High, etc.).

   • Custom Ticket Form:
     Add custom form fields (in JSON format) to collect additional product-specific information.

5. Save Changes

   • Scroll down and click Update to save your product settings.

Example Use Cases

• ✅ Software products with license-based support.
• ✅ Digital downloads with 30-day support included.
• ✅ Physical products with limited ticket allowance.
• ✅ Premium memberships with high-priority support by default.