This guide helps you resolve common issues when importing tickets into Smart Support and provides developer-focused resources like error codes, hooks, and database references. Common Issues & Fixes 1. File Upload Fails Possible Causes File size exceeds limit (default 10MB). Unsupported format (only CSV, JSON, XML allowed). File is corrupted or incomplete. Solutions Check file […]
The Smart Support – Importer includes a variety of configuration options to give you full control over how tickets are migrated. This article covers import options, file limits, field mappings, and advanced customization for developers. Import Options When uploading your file, you’ll see the following configurable options: Create Missing Users Automatically create WordPress users for […]
The Smart Support – Importer makes it easy to migrate tickets from other popular helpdesk and ticketing systems into Smart Support. This guide walks you through the step-by-step import process, including file formats, configuration options, and examples. Accessing the Importer Log in to your WordPress Admin Dashboard Go to Dashboard > Smart Support > Importer […]
The Smart Support – Importer is an add-on for the Smart Support plugin that helps you migrate tickets from other popular ticketing systems into Smart Support. Whether you’re switching from Zendesk, Awesome Support, Fluent Support, SupportCandy, Heroic Inbox, or KB Support, this importer makes the process smooth and reliable. Key Features Multi-System Support: Import tickets […]
Smart Support – Importer makes it easy to migrate tickets and users from other helpdesk systems into Smart Support. Import from Zendesk, Awesome Support, Fluent Support, SupportCandy, Heroic Inbox, and KB Support using CSV, JSON, or XML files. With smart field mapping, automatic user creation, error logging, and import history, you can preserve ticket data and customer records while handling large migrations smoothly and reliably.
Run history records the results of a schedule’s previous occurrences. Use it to verify successful ticket creation and investigate skipped, delayed, or failed runs. Open run history Go to Smart Support > Scheduled Tickets. Locate the required schedule. Open History from the row actions. Information shown in run history Each history record can include: Scheduled […]
The Customer and Assignment sections control who receives each generated ticket, whether customers can view it, and which agent is responsible for it. Customer requirements Customers must already exist as WordPress users before they can be added to a scheduled ticket. Add a customer Open a new or existing schedule. Locate the Customers Search by […]
Scheduled Tickets automatically creates support tickets on a one-time or recurring schedule. It can be used for maintenance reminders, contract renewals, customer check-ins, planned follow-ups, compliance work, onboarding tasks, and other predictable support activities. A schedule can generate a ticket for one customer or several customers. When several customers are selected, each customer receives a […]
Smart Support – Scheduled Tickets can automatically create support tickets on one-time or recurring schedules. Before creating schedules, configure the global scheduler settings to control when schedules run, how failures are handled, and which defaults are applied to new schedules. ℹ️ Note: Scheduled Tickets must be installed, active, and licensed before its settings and management […]
Choosing the right WordPress help desk plugin can directly affect customer satisfaction, support efficiency, and operating costs. While SupportCandy is a familiar option for ticket management, many of its most useful capabilities are available only through premium extensions or bundled plans. Smart Support takes a different approach by including essential support tools in its core […]