Welcome to Smart Support (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website (SmartSupportDesk.com) and our plugin/software (the “Services”). By using our Services, you agree to these Terms. If you do not agree, you may not use our Services.
1. License & Usage
- Smart Support Desk provides a license to use the plugin/software on websites you own or manage.
- You may not redistribute, resell, or share the plugin without our written consent.
- Each license is valid for the number of sites specified at the time of purchase.
2. Account Responsibility
- You are responsible for maintaining the confidentiality of your account credentials.
- You are responsible for all activities under your account.
- You must provide accurate information during registration and keep it up to date.
3. Payments & Renewals
- Payments are processed securely through third-party gateways (e.g., Stripe, PayPal, WooCommerce).
- Licenses are billed either as one-time purchases, upgrades, or recurring subscriptions.
- Automatic renewals occur unless canceled before the renewal date.
4. Refund Policy
When You Won’t Get a Refund
- You purchased the item by mistake.
- You changed your mind after purchasing.
- You lack the necessary skills to use the item.
- Issues caused by third-party plugins or scripts.
- Conflicts or compatibility issues with third-party addons/plugins/scripts.
- Your server limitations prevent the proper use of the item.
- The issue you reported is incorrect or inaccurate.
- Payments for upgrades or renewals.
- Automatic renewal payments.
Eligible Refunds
- The product does not function as advertised on our website.
- You have contacted support and we were unable to resolve the issue.
- You request the refund within 14 days of purchase (initial license only).
Check more details on the Refund Policy.
5. Support & Updates
- Active license holders are entitled to updates and support for the duration of the license term.
- Support is limited to installation, configuration, and bug fixes.
- Customization requests, conflicts with third-party plugins, or server-related issues are not covered.
6. Acceptable Use
When using our Services, you agree that you will not:
- Use our Services for any unlawful, harmful, or abusive purposes.
- Attempt to copy, reverse engineer, decompile, or bypass licensing restrictions.
- Interfere with, disrupt, or compromise the security or performance of our Services or website.
7. Limitation of Liability
Our Services are provided “as is” without warranties of any kind. We are not liable for any damages, data loss, downtime, or conflicts arising from the use of our Services. Maximum liability shall not exceed the amount paid for the license.
8. Termination
We reserve the right to suspend or terminate your license or account if you violate these Terms. Upon termination, you must stop using our Services and delete all copies of the plugin.
9. Changes to Terms
We may update these Terms from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Services constitutes acceptance of updated Terms.
10. Governing Law
These Terms are governed by the laws of the USA/EU, without regard to its conflict of law principles.
11. Contact Us
For questions about these Terms, please contact us: