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Knowledge Base / FAQ /Widget

Can guests use the search feature without logging in?

December 8, 2025 Topics: Widget

es. Guest users can search:

  • Knowledge Base articles
  • Public Canned Replies

However, they cannot search or view tickets. Ticket search is only available to logged-in users for security and privacy reasons.

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Related FAQs

Can I hide the widget on checkout, landing, or custom pages?

Yes. Use Display Rules to control where the widget appears. You can choose: This ensures the widget does not interfere…

Why is the widget not appearing on my website?

The most common reasons are: Fix: Enable the widget, adjust display/visibility rules, then clear cache.
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