Instantly insert knowledge base articles into ticket replies and resolve support requests faster.

Smart Support – Documentation is a powerful add-on for the Smart Support plugin that brings your knowledge base directly into the ticket reply editor. It allows support agents to search, preview, and insert documentation articles from Instant Knowledgebase without leaving the ticket screen, saving time, reducing response effort, and improving customer satisfaction.

Instead of switching tabs or copying links manually, agents can respond with an accurate, consistent, and well-formatted Knowledge Base in just a few clicks.

Documentation: Smart Support – Documentation

🚀 Key Features

🔍 In-Ticket Documentation Search
Search knowledge base articles directly from the ticket reply interface—no page switching required.

📄 One-Click Article Insertion
Insert article links instantly into replies using a clean, readable format:
Article Title — URL

🪟 Clean Modal Interface
Browse and select articles using a fast, distraction-free modal window designed for support workflows.

🏷️ Category Visibility
Each article displays its category alongside the title, helping agents quickly find the most relevant documentation.

⚡ Faster, More Consistent Replies
Reduce repetitive typing and ensure customers always receive accurate, up-to-date help articles.

🎯 Why Use Smart Support – Documentation?

• Improve first-response time
• Reduce repetitive support answers
• Maintain consistent documentation sharing
• Keep agents focused inside the ticket workflow
• Deliver clearer, more helpful responses to customers

Perfect for teams handling high ticket volumes or maintaining a growing knowledge base.

🔄 Changelog

Version 1.0.0

• Initial release
• Documentation search integration
• Modal article browser
• One-click insertion into ticket replies