Power up Smart Support with Add‑ons
Each add‑on includes three plans — Basic, Pro, and Agency. Pick a plan and add it to your WooCommerce cart instantly.
Email Bridge fetches messages from Gmail, Outlook/office365/microsoft365, Yahoo, Zoho & custom IMAP accounts and converts them into tickets inside your WordPress helpdesk.
Smart Support – Custom Status
Create and manage unlimited custom ticket statuses with colors, icons, and workflow rules. Streamline your support process and keep agents and customers on the same page.
Smart Support – Registration Fields
Add unlimited custom fields to your registration forms. Collect the exact user details you need with validation, templates, and seamless profile integration.
Smart Support – Front-end Support
Give agents a secure, mobile-ready front-end workspace for complete ticket management—no WordPress admin access required.
Smart Support – Importer makes it easy to migrate tickets and users from other helpdesk systems into Smart Support. Import from Zendesk, Awesome Support, Fluent Support, SupportCandy, Heroic Inbox, and KB Support using CSV, JSON, or XML files. With smart field mapping, automatic user creation, error logging, and import history, you can preserve ticket data and customer records while handling large migrations smoothly and reliably.
Smart Support – Guest Support
Let customers open tickets without creating an account. Guests simply enter their email, get a secure access link, and track replies in a clean guest portal. Fast, secure, and friction-free support – built on the same standard used by Zendesk and Freshdesk.
Give your users instant, on-page support with the Smart Support Widget — a customizable floating help button for WordPress. Let visitors search your knowledge base, view their tickets, and contact support without leaving the page. Fully responsive, brand-ready, and built to reduce support tickets while improving user experience. Requires Smart Support core plugin.
Track time spent on support tickets with built-in timers, manual time entry, billable hours, and detailed analytics. Perfect for monitoring agent productivity and managing client billing inside your WordPress helpdesk.
Manage and enforce ticket SLAs with automated response and resolution tracking, real-time countdowns, breach alerts, and detailed compliance reports—all directly within your WordPress helpdesk.
Add-on for Smart Support plugin that provides comprehensive productivity features including ticket editing with history, trash functionality, reply management, print functionality, smart ordering, and productivity widgets.
Add-on for Smart Support: cron recurrence, batch limits, warning email, and rich auto-close email templates.
Bundle Plans
Or get everything in one package and save more.
Starter Bundle
For one website, best for freelancers and small sites.
- Core plugin
- All Add‑ons included:
- 1 site license
- 1 year updates & support
Professional Bundle
For 5 websites, ideal for agencies and growing teams.
- Core plugin
- All Add‑ons included:
- 5 site license
- 1 year updates & premium support
Business Bundle
For up to 25 websites, designed for enterprises.
- Core plugin
- All Add‑ons included:
- 25 site licenses
- 1 year Priority support