Login
  • Smart Support
Knowledge Base / FAQ

How Do Customers Track Their Tickets?

September 7, 2025

Customers can log in to their Support Dashboard to view, reply, and track the status of their tickets. Each ticket shows its ID, department, assigned agent, and current status. Customers also receive email notifications (If Active) whenever their ticket is updated.

Was this helpful?

← Back to Knowledge Base
►
Necessary cookies enable essential site features like secure log-ins and consent preference adjustments. They do not store personal data.
None
►
Functional cookies support features like content sharing on social media, collecting feedback, and enabling third-party tools.
None
►
Analytical cookies track visitor interactions, providing insights on metrics like visitor count, bounce rate, and traffic sources.
None
►
Advertisement cookies deliver personalized ads based on your previous visits and analyze the effectiveness of ad campaigns.
None
Login