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Auto-Close Alert
01
Configuring Auto-Close Processing and Warning Reminders
Smart Support – Auto-Close Alert adds extra controls to the ticket auto-close process. These settings allow you to decide how often inactive tickets…
02Customizing Auto-Close Alert Email Templates
Smart Support – Auto-Close Alert adds customizable email templates for inactive ticket warnings and auto-close notifications. These templates help you communicate clearly with…
03Getting Started with Smart Support – Auto-Close Alert
Smart Support – Auto-Close Alert is a premium add-on for Smart Support that enhances the ticket auto-close feature. The add-on gives you more…