Canned Replies

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Canned Replies Permissions, Limitations, and Troubleshooting

This article explains access permissions, known limitations, and common troubleshooting steps for the Smart Support Canned Replies add-on. Permissions Access is controlled…

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How Administrators Create and Manage Canned Replies

Administrators and users with the required permissions can create, edit, activate, deactivate, and delete canned replies from WordPress admin. Canned replies are…

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How Agents Use Canned Replies on Tickets

Agents can use canned replies while responding to tickets from the Smart Support admin ticket screen. A canned reply inserts saved text…

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What Is the Smart Support Canned Replies Add-on?

The Smart Support – Canned Replies add-on lets support teams create reusable response templates and insert them into ticket replies from the…

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