Custom Status

01

Creating and Managing Custom Statuses

Open the Custom Status screen To manage statuses: Go to WordPress admin. Open Smart Support → Custom Status. Review the status list.…

↗ 02

Custom Status Colors, Ordering, Workflow Rules, and Permissions

Each status has a color setting. Colors help agents identify ticket state quickly in admin views, badges, and status previews. Suggested color…

↗ 03

Smart Support Custom Status Add-on

The Smart Support – Custom Status add-on lets you create and manage additional ticket statuses beyond the default Smart Support statuses. It…

↗ 04

Using Custom Statuses on Tickets

Where custom statuses appear When the add-on is licensed and custom statuses are active, they appear in the Smart Support admin ticket…

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