Scheduled Tickets

01

Creating a Scheduled Ticket

Scheduled Tickets automatically creates support tickets on a one-time or recurring schedule. It can be used for maintenance reminders, contract renewals, customer…

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Managing Scheduled Tickets

After creating a schedule, use the Scheduled Tickets list to review its timing, status, customers, and available management actions. Open the schedule…

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Schedule Ticket Configuration: Recurrence, Timezone, and Behavior

The Schedule section controls when a scheduled ticket runs, how often it repeats, and what happens when a previous ticket already exists.…

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Schedule Ticket Details and Templates

The Ticket Details section defines the content, classification, priority, and initial status of every ticket generated by a schedule. Open Ticket Details…

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Scheduled Ticket Run History and Statuses

Run history records the results of a schedule’s previous occurrences. Use it to verify successful ticket creation and investigate skipped, delayed, or…

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Scheduled Tickets Settings

Smart Support – Scheduled Tickets can automatically create support tickets on one-time or recurring schedules. Before creating schedules, configure the global scheduler…

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Scheduled Tickets: Customers and Assignment

The Customer and Assignment sections control who receives each generated ticket, whether customers can view it, and which agent is responsible for…

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