Subject ledger
SLA (Service Level Agreement)
01
Creating and Managing SLA Rules
SLA rules define the response and resolution time limits for tickets in Smart Support. Each rule can apply to a specific priority,…
02Getting Started with Smart Support – SLA
Smart Support – SLA is a premium add-on for the Smart Support plugin that adds Service Level Agreement management to your helpdesk…
03Understanding SLA Tracking, Notifications, and Analytics
Smart Support – SLA automatically tracks response and resolution deadlines after a ticket is created. The add-on monitors SLA progress, updates ticket status…