Ticket Management

Create, track, and manage support tickets.

How Agents Can Create a Ticket on Behalf of an End User (Backend)

In some cases, agents may need to create support tickets on behalf of customers—for example, when a request is received via phone,…

How End Users Create Tickets from the Frontend

Smart Support provides a complete & UNIFIED frontend support portal where customers can register, log in, view their tickets, and create new…

How to use Internal Notes in Tickets

Internal Notes are a powerful way for agents and supervisors to collaborate privately inside a ticket without sharing the message with the…

Managing & Replying to Tickets in the Backend Dashboard

Smart Support allows Support Agents, Support Supervisors, and Administrators to manage and reply to tickets directly from the WordPress backend. This ensures…