Ticket Templates

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Create and Manage Ticket Templates (Admin)

Administrators can create and manage ticket templates from the WordPress admin. Go to: Smart Support → Templates From this screen, you can create,…

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How Users & Agents Create Tickets with Templates

Ticket Templates help users and agents start new tickets with predefined subject and message content. When a template is selected, the form…

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Ticket Templates Permissions, Limitations, and Troubleshooting

This article covers permissions, known limitations, and common troubleshooting steps for the Smart Support Ticket Templates add-on. Permissions Ticket Templates use WordPress…

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What Is the Smart Support Ticket Templates Add-on?

The Smart Support – Ticket Templates add-on lets you create reusable ticket layouts for common support requests. A ticket template can prefill…

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