Time Tracking

01

Configuring Time Tracking Settings, Reports, and Analytics

Administrators can configure the Smart Support Time Tracking add-on from the Smart Support settings area. These settings control how time tracking behaves,…

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Getting Started with Time Tracking in Smart Support

The Smart Support Time Tracking add-on allows support teams to record how much time agents spend working on support tickets. Instead of…

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How Agents Can Track Time on Tickets

Agents can use the Time Tracking panel inside a ticket to record the time they spend working on customer issues. The panel…

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