How to Install & Activate Smart Support – WP Helpdesk & Ticket System
You can install Smart Support in two ways:
- From the official WordPress Plugin Repository (free version).
- By uploading the premium add-on package (for advanced features).
Option 1: Install from WordPress Repository (Free Version)
- Log in to your WordPress admin dashboard.
- Go to Plugins → Add New.
- In the search bar, type Smart Support – Helpdesk & Ticket System.
- Click Install Now next to the plugin.
- Once installation is complete, click Activate Plugin.
Note: The free version already includes numerous features, such as ticketing, departments, priorities, and email notifications.
Option 2: Install Premium Add-ons (Advanced Features)
If you purchased Smart Support Pro or additional extensions (like WooCommerce integration, advanced triggers, or reporting tools):
- Download the
.zipfile from your account on our website. - In your WordPress dashboard, go to Plugins → Add New → Upload Plugin.
- Click Choose File and select the premium
.zipfile. - Click Install Now and then Activate.
Step 3: Activate Your License Key (For Premium Add-ons)
- Go to Smart Support → License in your dashboard.
- Enter the license key provided in your purchase confirmation email.
- Click Activate License.
- Once validated, you’ll see a success message confirming premium features are unlocked.
- The core plugin is free and can be installed directly from WordPress.org.
- License keys are only required for premium add-ons and to receive updates/support.
- You can upgrade anytime without losing your tickets or settings.
Congratulations! You’ve successfully installed and activated Smart Support. You’re now ready to configure settings and start managing tickets.
👉 Next step: How to Configure General Settings