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Find answers organized by topic to get the help you need quickly
4 articles
Essential information to help you get started quickly.
12 articles
Configure general, email, and appearance settings.
38 articles
WooCommerce, email, and other add-ons integration
2 articles
Control agent roles, assignments, and team workflows.
5 articles
Create, track, and manage support tickets.
Quick answers to common questions. Can't find what you're looking for? Contact our support team.
Yes. Use Display Rules to control where the widget appears. You can choose:
This ensures the widget does not interfere with important page layouts.
You can create a frontend support portal by adding the shortcode Don't have an account?
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to any WordPress page. This will display login, registration, ticket dashboard, and ticket submission forms for your customers.
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Each license is valid for the number of websites specified at the time of purchase (e.g., Single Site, 5 Sites, Unlimited). If you want to use Smart Support on multiple domains, you’ll need to purchase the appropriate license plan.
Yes, you can transfer your license. First, deactivate the license key from your old domain (Dashboard → Smart Support → License). Then, activate it on your new domain using the same key. If you face issues, contact our support team and we’ll help reset your license.
Absolutely. Smart Support works seamlessly with both Elementor and Gutenberg. You can insert the ticket form or customer portal using shortcodes, blocks, or widgets. This makes it easy to add the helpdesk system anywhere on your site.
Customers can log in to their Support Dashboard to view, reply, and track the status of their tickets. Each ticket shows its ID, department, assigned agent, and current status. Customers also receive email notifications (If Active) whenever their ticket is updated.