Smart Support – Custom Status
Take full control of your support workflows with custom ticket statuses.
Smart Support – Custom Status is a powerful add-on for the Smart Support Helpdesk plugin that lets you create, manage, and customize ticket statuses to fit your unique support process. From defining workflow rules to adding colors and icons, you can transform how tickets are tracked and resolved.
Key Features
Core Functionality
- Create unlimited custom statuses with names, colors, and icons
- Edit, activate/deactivate, or delete statuses anytime
- Define workflow rules to control allowed transitions
- Seamless integration with all Smart Support features
Visual Customization
- Assign custom colors and WordPress dashicons
- Live preview before saving
- Fully responsive design for all devices
Advanced Controls
- Workflow matrix to manage transitions visually
- Status validation to prevent invalid changes
- Bulk operations for easy management
- Quick search & filter for fast navigation
Benefits
- Support Agents: Easily track tickets with meaningful, customized statuses
- Managers: Build workflows that match your processes and maintain consistency
- Customers: Enjoy faster, clearer communication about ticket progress
Requirements
- WordPress 5.0 or higher
- PHP 7.4+
- Smart Support plugin (installed & active)
With Smart Support – Custom Status, you’re no longer limited to default ticket states. Define statuses that truly reflect your workflow, streamline operations, and improve clarity for both your team and your customers.
👉 Get Smart Support – Custom Status today and make your support system work your way.
Add-on for Smart Support plugin that provides comprehensive productivity features including ticket editing with history, trash functionality, reply management, print functionality, smart ordering, and productivity widgets.
Manage and enforce ticket SLAs with automated response and resolution tracking, real-time countdowns, breach alerts, and detailed compliance reports—all directly within your WordPress helpdesk.
Automatically send responses to support tickets based on intelligent rules. Respond instantly based on departments, products, keywords, ticket status, and business hours.
Choose your plan
1 year of updates & support
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