Smart Support – Productivity Suite
Advanced Ticket Productivity & Workflow Management for WordPress Helpdesks
Smart Support – Productivity Suite is a powerful premium add-on for the Smart Support WordPress helpdesk plugin, designed to dramatically improve agent efficiency, workflow clarity, and ticket collaboration.
Built for growing support teams and high-volume ticket environments, this productivity suite equips your agents with advanced ticket editing, reply management, smart ordering, task tracking, private notes, CC controls, and printable tickets—all with full audit history and zero workflow friction.
If you’re looking to optimize support operations, reduce mistakes, and give your team professional-grade ticket management tools, this suite is an essential upgrade.
- Edit tickets with full edit history tracking
- Delete, merge, and split ticket replies
- Print ticket functionality
- Smart ordering options for the ticket list
- Tasks list widget for ticket management
- Personal notes widget (private to creator)
- CC ticket functionality with email management
Add instant knowledge base search to Smart Support ticket replies. Quickly find and insert documentation articles from Instant Knowledgebase without leaving the ticket screen.
Smart Support – Guest Support
Let customers open tickets without creating an account. Guests simply enter their email, get a secure access link, and track replies in a clean guest portal. Fast, secure, and friction-free support – built on the same standard used by Zendesk and Freshdesk.
Smart Support – Importer makes it easy to migrate tickets and users from other helpdesk systems into Smart Support. Import from Zendesk, Awesome Support, Fluent Support, SupportCandy, Heroic Inbox, and KB Support using CSV, JSON, or XML files. With smart field mapping, automatic user creation, error logging, and import history, you can preserve ticket data and customer records while handling large migrations smoothly and reliably.
Choose your plan
1 year of updates & support
Have Questions Before Getting Started?
Use the chat widget to send us your pre-sales questions. We typically respond within 2 hours.