Smart Support — Custom Fields
Smart Support – Canned Replies transforms your support workflow by allowing agents to quickly insert standardized responses into tickets. This addon significantly reduces response time, ensures consistency in customer communication, and improves overall support efficiency.
Track time spent on support tickets with built-in timers, manual time entry, billable hours, and detailed analytics. Perfect for monitoring agent productivity and managing client billing inside your WordPress helpdesk.
Automatically send responses to support tickets based on intelligent rules. Respond instantly based on departments, products, keywords, ticket status, and business hours.
Choose your plan
1 year of updates & support
Basic - 1 Site
Pro - 5 Sites
Agency - 25 Sites
$9.99
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