Smart Support – Documentation
Instantly insert knowledge base articles into ticket replies and resolve support requests faster.
Smart Support – Documentation is a powerful add-on for the Smart Support plugin that brings your knowledge base directly into the ticket reply editor. It allows support agents to search, preview, and insert documentation articles from Instant Knowledgebase without leaving the ticket screen, saving time, reducing response effort, and improving customer satisfaction.
Instead of switching tabs or copying links manually, agents can respond with an accurate, consistent, and well-formatted Knowledge Base in just a few clicks.
Documentation: Smart Support – Documentation
🚀 Key Features
🔍 In-Ticket Documentation Search
Search knowledge base articles directly from the ticket reply interface—no page switching required.
📄 One-Click Article Insertion
Insert article links instantly into replies using a clean, readable format:
Article Title — URL
🪟 Clean Modal Interface
Browse and select articles using a fast, distraction-free modal window designed for support workflows.
🏷️ Category Visibility
Each article displays its category alongside the title, helping agents quickly find the most relevant documentation.
⚡ Faster, More Consistent Replies
Reduce repetitive typing and ensure customers always receive accurate, up-to-date help articles.
🎯 Why Use Smart Support – Documentation?
- Improve first-response time
- Reduce repetitive support answers
- Maintain consistent documentation sharing
- Keep agents focused inside the ticket workflow
- Deliver clearer, more helpful responses to customers
Perfect for teams handling high ticket volumes or maintaining a growing knowledge base.
🔄 Changelog
Version 1.0.0
- Initial release
- Documentation search integration
- Modal article browser
- One-click insertion into ticket replies
Manage and enforce ticket SLAs with automated response and resolution tracking, real-time countdowns, breach alerts, and detailed compliance reports—all directly within your WordPress helpdesk.
Smart Support – Guest Support
Let customers open tickets without creating an account. Guests simply enter their email, get a secure access link, and track replies in a clean guest portal. Fast, secure, and friction-free support – built on the same standard used by Zendesk and Freshdesk.
Smart Support – WooCommerce Add-on Take your customer support to the next level with the Smart Support – WooCommerce Add-on. This powerful extension connects your WooCommerce store to Smart Support, giving you smarter ticketing, automatic order linking, and support access based on purchases, subscriptions, or memberships.
No more random tickets from non-customers — only real buyers get access, and every ticket comes with order IDs, product details, and customer history right in the sidebar. Whether you sell digital products, physical goods, or run a subscription business, Smart Support ensures your customers get the right help at the right time.
From priority tiers for memberships, to limited support windows after purchase, to detailed analytics on tickets vs revenue, this add-on turns your helpdesk into a true customer success system for e-commerce.
👉 Perfect for WooCommerce stores that want fair, organized, and scalable support.
Choose your plan
1 year of updates & support
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