Smart Support – Guest Support
Smart Support – Guest Support
Let your customers open support tickets without creating an account.
The Smart Support – Guest Support add-on makes it effortless for visitors to request help using only their email address. No WordPress account creation is required – just a clean, modern support flow trusted by industry leaders like Zendesk, Freshdesk, and HelpScout.
Key Features
- Email-Only Authentication – Guests submit tickets with just their email, subject, and message.
- Secure Token Access – Customers receive a private link to view and reply to their tickets, no login needed.
- Guest Portal – A simple, responsive interface where guests can track ticket status, reply, and upload attachments.
- Admin Integration – Agents see all guest tickets with “Guest” badges and full details, right inside Smart Support.
- Email Notifications – Automatic emails for ticket creation, replies, and status updates.
- Custom Settings – Control rate limits, file uploads, default priority, and more.
Why Choose Guest Support?
- 🚀 Faster onboarding – Customers don’t need to sign up before getting help.
- 🔒 Secure & simple – Token-based access is safer than temporary accounts.
- ⚡ Lightweight – Minimal database changes, optimized for speed.
- ✅ Industry-proven – The same approach used by the world’s top helpdesk platforms.
Perfect For
- Stores that want to reduce friction in support requests.
- Businesses that serve first-time buyers or one-time customers.
- Teams that value simplicity and performance in their support system.
Bring effortless support to your customers – let them get help as guests, while you manage tickets with full visibility inside Smart Support.
Track time spent on support tickets with built-in timers, manual time entry, billable hours, and detailed analytics. Perfect for monitoring agent productivity and managing client billing inside your WordPress helpdesk.
Smart Support – WooCommerce Add-on Take your customer support to the next level with the Smart Support – WooCommerce Add-on. This powerful extension connects your WooCommerce store to Smart Support, giving you smarter ticketing, automatic order linking, and support access based on purchases, subscriptions, or memberships.
No more random tickets from non-customers — only real buyers get access, and every ticket comes with order IDs, product details, and customer history right in the sidebar. Whether you sell digital products, physical goods, or run a subscription business, Smart Support ensures your customers get the right help at the right time.
From priority tiers for memberships, to limited support windows after purchase, to detailed analytics on tickets vs revenue, this add-on turns your helpdesk into a true customer success system for e-commerce.
👉 Perfect for WooCommerce stores that want fair, organized, and scalable support.
Turn emails into support tickets automatically!
Smart Support – Email Bridge fetches messages from Gmail, Outlook/office365/microsoft365, Yahoo, Zoho & custom IMAP accounts and converts them into tickets inside your WordPress helpdesk. With user matching, spam protection, attachments, and full admin controls, you’ll never lose a customer query again.
Choose your plan
1 year of updates & support
Have Questions Before Getting Started?
Use the chat widget to send us your pre-sales questions. We typically respond within 2 hours.