Smart Support – Guest Support

Let your customers open support tickets without creating an account.

The Smart Support – Guest Support add-on makes it effortless for visitors to request help using only their email address. No WordPress account creation is required – just a clean, modern support flow trusted by industry leaders like Zendesk, Freshdesk, and HelpScout.

Key Features

• Email-Only Authentication – Guests submit tickets with just their email, subject, and message.
• Secure Token Access – Customers receive a private link to view and reply to their tickets, no login needed.
• Guest Portal – A simple, responsive interface where guests can track ticket status, reply, and upload attachments.
• Admin Integration – Agents see all guest tickets with “Guest” badges and full details, right inside Smart Support.
• Email Notifications – Automatic emails for ticket creation, replies, and status updates.
• Custom Settings – Control rate limits, file uploads, default priority, and more.

Why Choose Guest Support?

• 🚀 Faster onboarding – Customers don’t need to sign up before getting help.
• 🔒 Secure & simple – Token-based access is safer than temporary accounts.
• ⚡ Lightweight – Minimal database changes, optimized for speed.
• ✅ Industry-proven – The same approach used by the world’s top helpdesk platforms.

Perfect For

• Stores that want to reduce friction in support requests.
• Businesses that serve first-time buyers or one-time customers.
• Teams that value simplicity and performance in their support system.

Bring effortless support to your customers – let them get help as guests, while you manage tickets with full visibility inside Smart Support.