The Smart Support – Guest Support add-on makes it effortless for visitors to request help using only their email address. No WordPress account creation is required – just a clean, modern support flow trusted by industry leaders like Zendesk, Freshdesk, and HelpScout.
Bring effortless support to your customers – let them get help as guests, while you manage tickets with full visibility inside Smart Support.
Securely share private credentials like usernames, passwords, and URLs between customers and agents directly inside Smart Support tickets—with automatic cleanup on ticket closure.
Automatically send responses to support tickets based on intelligent rules. Respond instantly based on departments, products, keywords, ticket status, and business hours.
Smart Support – Importer makes it easy to migrate tickets and users from other helpdesk systems into Smart Support. Import from Zendesk, Awesome Support, Fluent Support, SupportCandy, Heroic Inbox, and KB Support using CSV, JSON, or XML files. With smart field mapping, automatic user creation, error logging, and import history, you can preserve ticket data and customer records while handling large migrations smoothly and reliably.
1 year of updates & support
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Hello! I’m the Smart Support Assistant. If you have any pre-sales questions or need information about Smart Support, feel free to ask — I’ll do my best to provide quick, helpful answers. We’re here to support you every step of the way!
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