Smart Support – Productivity Suite
Advanced Ticket Productivity & Workflow Management for WordPress Helpdesks
Smart Support – Productivity Suite is a powerful premium add-on for the Smart Support WordPress helpdesk plugin, designed to dramatically improve agent efficiency, workflow clarity, and ticket collaboration.
Built for growing support teams and high-volume ticket environments, this productivity suite equips your agents with advanced ticket editing, reply management, smart ordering, task tracking, private notes, CC controls, and printable tickets—all with full audit history and zero workflow friction.
If you’re looking to optimize support operations, reduce mistakes, and give your team professional-grade ticket management tools, this suite is an essential upgrade.
- Edit tickets with full edit history tracking
- Delete, merge, and split ticket replies
- Print ticket functionality
- Smart ordering options for the ticket list
- Tasks list widget for ticket management
- Personal notes widget (private to creator)
- CC ticket functionality with email management
Automatically send responses to support tickets based on intelligent rules. Respond instantly based on departments, products, keywords, ticket status, and business hours.
Give your users instant, on-page support with the Smart Support Widget — a customizable floating help button for WordPress. Let visitors search your knowledge base, view their tickets, and contact support without leaving the page. Fully responsive, brand-ready, and built to reduce support tickets while improving user experience. Requires Smart Support core plugin.
Smart Support – Ticket Templates
Speed up ticket creation with reusable templates. Auto-fill subjects and messages, control editing permissions, and keep support requests consistent.
Choose your plan
1 year of updates & support
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