Bring instant, on-page support to your visitors with the Smart Support Widget, an advanced add-on for the Smart Support plugin that places a sleek, customizable floating help button on your website. When clicked, it opens a beautiful support panel that lets users search your knowledge base, browse support replies, view their tickets, and contact support, all without leaving the page.

Integrate with Instant Knowledge base (free plugin supported) and reduce your support load.

Perfect for e-commerce stores, SaaS sites, membership platforms, and any WordPress website that wants to reduce support load while improving customer experience.

Smart Support Widget for WordPress

Provide instant, accessible customer support on every page of your website with the Smart Support Widget. This powerful floating support widget gives visitors and customers quick access to search, knowledge base articles, support tickets, and account options—all without leaving the page they’re browsing. Designed to improve customer experience and reduce support workload, Smart Support Widget encourages self-service by allowing users to search across your help resources before submitting a support request. Visitors can instantly find answers from your Knowledge Base, Public Canned Replies, and, for logged-in users, their own support tickets. This helps reduce repetitive inquiries while enabling customers to resolve common issues faster. The widget is fully customizable to match your brand. Personalize the button text, colors, icons, welcome message, search placeholder, animations, and display position to create a seamless support experience that fits perfectly with your website’s design. Flexible display rules allow you to show the widget across your entire site or only on selected pages, while visibility settings let you control access for guests, logged-in users, or both. For authenticated customers, the widget becomes a centralized support hub, providing quick access to recent tickets, ticket creation, and customer dashboards. Fully responsive and optimized for desktop and mobile devices, Smart Support Widget delivers a consistent support experience across every screen size.

Key Features

• Floating support widget for every page of your website
• Powerful search across Knowledge Base, Canned Replies, and user tickets
• Quick access to recent support tickets and ticket creation
• Fully customizable colors, icons, button text, and welcome messages
• Responsive mobile-friendly design
• Flexible display rules for specific pages or entire websites
• Guest login and account registration options
• Configurable animations and widget positioning
• Seamless integration with Smart Support and Instant Knowledgebase
• Lightweight, fast-loading, and optimized for WordPress performance

Smart Support Widget helps businesses deliver faster customer assistance while reducing support costs through self-service. Whether you run an eCommerce store, SaaS platform, membership website, or business portal, this feature-rich support widget makes it easier for customers to find answers, manage tickets, and connect with your support team—all from a single, elegant interface.