Smart Support – Widget
Bring instant, on-page support to your visitors with the Smart Support Widget, an advanced add-on for the Smart Support plugin that places a sleek, customizable floating help button on your website. When clicked, it opens a beautiful support panel that lets users search your knowledge base, browse support replies, view their tickets, and contact support, all without leaving the page.
Integrate with Instant Knowledge base (free plugin supported) and reduce your support load.
Perfect for e-commerce stores, SaaS sites, membership platforms, and any WordPress website that wants to reduce support load while improving customer experience.
Key Features & Benefits
Reduce Support Tickets
Help users find answers instantly through integrated search across your Knowledge Base, Canned Replies, and (for logged-in users) their own support tickets.
Improve User Experience
Offer fast, on-page support from any page with a lightweight, mobile-friendly floating widget.
Fully Customizable
Match your brand style effortlessly—change colors, icons, button text, welcome message, animations, placement, and more.
Logged-in User Enhancements
Users can instantly:
- View recent tickets
- Search their ticket history
- Create new tickets
- Access their support dashboard
Mobile-Optimized
Adaptive design displays a compact button on mobile, ensuring perfect visibility and easy tapping.
Customizable Widget Appearance
Tailor every part of the widget to your brand:
- Floating button text & icon
- Brand colors (background + text)
- Widget title & welcome message
- Search placeholder
- Custom “No Results” message
- Smooth opening animations (Fade, Slide, Scale, None)
Powerful Search Features
Help users find answers instantly with real-time results from:
- Knowledge Base articles (Instant Knowledgebase plugin)
- Public Canned Replies (Smart Support add-on)
- User’s own tickets (logged-in only)
You can also define:
- Max number of displayed results
- Which sources to enable
Flexible Display Rules
Control exactly where and to whom the widget appears:
- Show on all pages, specific pages, or all except specific pages
- Visibility for guests, logged-in users, or both
- Optionally hide the widget on checkout, landing pages, or admin pages
Requirements
To use the Smart Support Widget, you need:
- WordPress 5.0+
- PHP 7.4+
- Active Smart Support Core Plugin
- Valid Smart Support license
Built for Support Teams
The Smart Support Widget increases self-service, improves customer satisfaction, and shortens support response cycles. It is designed with performance in mind—lightweight, fast, and compatible with caching plugins.
Smart Support – Guest Support
Let customers open tickets without creating an account. Guests simply enter their email, get a secure access link, and track replies in a clean guest portal. Fast, secure, and friction-free support – built on the same standard used by Zendesk and Freshdesk.
Smart Support – WooCommerce Add-on Take your customer support to the next level with the Smart Support – WooCommerce Add-on. This powerful extension connects your WooCommerce store to Smart Support, giving you smarter ticketing, automatic order linking, and support access based on purchases, subscriptions, or memberships.
No more random tickets from non-customers — only real buyers get access, and every ticket comes with order IDs, product details, and customer history right in the sidebar. Whether you sell digital products, physical goods, or run a subscription business, Smart Support ensures your customers get the right help at the right time.
From priority tiers for memberships, to limited support windows after purchase, to detailed analytics on tickets vs revenue, this add-on turns your helpdesk into a true customer success system for e-commerce.
👉 Perfect for WooCommerce stores that want fair, organized, and scalable support.
Smart Support – Front-end Support
Give agents a secure, mobile-ready front-end workspace for complete ticket management—no WordPress admin access required.
Choose your plan
1 year of updates & support
Have Questions Before Getting Started?
Use the chat widget to send us your pre-sales questions. We typically respond within 2 hours.