Smart Support – Time Tracking Add-On for WordPress Helpdesk

Smart Support – Time Tracking is a professional WordPress helpdesk add-on that allows you to accurately track time spent on support tickets by agents, departments, and clients. Built specifically for the Smart Support ticket system, this extension helps you monitor productivity, improve response efficiency, and manage billable support hours with complete transparency.

Whether you run a support desk, client services team, or internal IT helpdesk, Smart Support Time Tracking gives you full visibility into how time is spent on every ticket—without relying on external tools or spreadsheets.

Powerful Time Tracking for Support Tickets

This add-on introduces an intuitive ticket time tracking system directly inside your Smart Support workflow:

• Start, pause, resume, and stop timers on individual tickets
• See real-time elapsed time while working on a ticket
• Add manual time entries with precise hours and minutes
• Maintain a complete time log history for every ticket
• Track time per agent, ticket, or department
• Mark time entries as billable or non-billable
• Generate detailed time tracking reports and analytics

Everything is designed to be simple, fast, and accurate—so your team can focus on solving issues, not managing tools.

Improve Performance, Accountability & Billing

With Smart Support Time Tracking, you gain actionable insights into your support operations:

• Accurate time tracking for every support request
• Identify productivity gaps and workflow bottlenecks
• Track agent performance and workload distribution
• Support client billing with billable hour tracking
• Maintain accountability with agent-specific time logs

This makes it ideal for agencies, SaaS businesses, managed services, and professional support teams that need reliable ticket-based time tracking in WordPress.

Flexible Settings & Configuration

Configure the add-on exactly how your support team works:

• Enable or disable time tracking globally
• Set default billable or non-billable status
• Allow or restrict manual time entry
• Configure timer rounding rules
• Choose time format (decimal or hours:minutes)
• Control display and reporting preferences

All settings are managed directly from Smart Support → Settings → Time Tracking.

Built-In Time Tracking Analytics

Access detailed analytics from Smart Support → Analytics → Time Tracking, including:

• Total time spent per ticket
• Time spent by each agent
• Department-wise time summaries
• Billable vs non-billable time comparison
• Long-term time tracking trends

You can also export time tracking data for reporting, payroll, or invoicing purposes.

Smart Support – Time Tracking turns your WordPress helpdesk into a powerful, data-driven support system. Track time accurately, improve efficiency, and take control of your support operations—all from within WordPress.

👉 Requires an active license. Install, activate, and start tracking time on tickets instantly.