The Integration tab is where you connect your email inboxes to Smart Support. Once connected, Email Bridge will fetch incoming messages and automatically convert them into tickets.

You can connect multiple accounts (e.g., support@domain.com, sales@domain.com) and manage them all from one place.

1. Accessing the Integration Tab

1. Log in to your WordPress Admin Dashboard.
2. Navigate to Smart Support > Email Bridge > Integration.
3. You’ll see a list of all connected accounts, showing:

• • Account Name
  • Email Address
  • Provider
  • Status (Active/Inactive)
  • Last Sync
  • Actions (Edit / Test)

👉 From here, you can Add New accounts or Edit existing ones.

2. Adding a New Email Account

Click Add New to begin setup.

You’ll be asked to provide the following details:

Basic Information

• Account Name – A friendly label (e.g., “Support Inbox” or “Sales Email”).
• Email Address – The email account you want to connect.

Email Provider Settings

• Email Provider – Choose from:
  • Gmail
  • Outlook / Microsoft 365
  • Yahoo
  • Zoho
• Custom Email Server (manual setup)
• IMAP Host – Automatically filled for common providers. For custom servers, enter manually (e.g., imap.yourdomain.com).
• Port – Default is usually 993 (SSL) or 143 (non-SSL).
• Encryption – Choose SSL for secure connections.

Authentication

• Username – Usually your full email address.
• Password – Enter your email password or an App Password (recommended for Gmail, Outlook, and Yahoo).

👉 Tip: For Gmail and Outlook accounts with 2FA enabled, you must generate an App Password instead of using your regular login password.

Sync Settings

• Sync Frequency – How often the system checks for new emails:
  • Every 5 minutes
  • Every 10 minutes
  • Hourly
• Account Status – Check Active to enable syncing.

Test Connection

Before saving, click Test Connection to verify that the account can connect successfully.

• If successful → a green confirmation will appear.
• If failed → you’ll see an error (e.g., “IMAP connection broken”), which usually means wrong credentials, blocked IMAP, or firewall issues.

Save Account

Once verified, click Add Account to save. Your email account will now appear in the Integration list and begin syncing automatically.

3. Editing or Managing Existing Accounts

In the Integration list, each account has actions:

• Edit – Update credentials, sync frequency, or other settings.
• Test – Recheck the connection if emails aren’t fetching.

👉 Example: If your password changes or you switch to app passwords, use Edit to update the settings.

4. Multiple Accounts

You can add as many email accounts as needed. Each one can have its own:

• Sync frequency
• Authentication method
• Ticket processing flow (applied via global Configuration settings)

This is ideal for separating support channels (e.g., billing@domain.com, technical@domain.com).

Troubleshooting Common Issues

• IMAP Disabled – Ensure IMAP is enabled in your email account settings (Gmail, Outlook, etc.).
• Firewall Blocks – Your server must allow outbound connections on port 993 (SSL).
• Invalid Credentials – Double-check the username, password, or app password.
• Two-Factor Authentication – Requires generating and using app-specific passwords.