The Unclaimed Inbox is where incoming emails land if Email Bridge cannot automatically match them to an existing user or ticket. This ensures that no customer email is lost, even if the sender is new or unknown.

You can access it via:
WP Dashboard > Smart Support > Email Bridge > Unclaimed Inbox

1. Viewing Unclaimed Emails

Here you’ll see a table with all unclaimed emails, including:

• Sender – The email address of the sender.
• Subject – The subject line of the email.
• Preview – A short snippet of the message body.
• Date – When the email was received.

2. Available Actions

For each unclaimed email, agents and admins can:

a) Preview

• Opens a modal window showing the full details of the email (From, Subject, Date, Content).
  📸 Screenshot: Email preview modal.

b) Create User & Ticket

• If the sender is new, this option creates a new user and a ticket for them automatically.

• After confirmation, the email is converted into a ticket under Smart Support.
  📸 Screenshot: Create User & Ticket confirmation.

c) Assign to User

• Opens a popup where you can select an existing user.

• The email is then attached to that user and converted into a ticket.
  📸 Screenshot: Assign to User popup.

d) Delete

• Permanently deletes the email from the Unclaimed Inbox.

• This cannot be undone.
  📸 Screenshot: Delete confirmation.

3. Bulk Actions

At the top, you can:

• Process All – Attempts to process all unclaimed emails at once.

• Delete All – Permanently deletes all emails in the inbox.

Best Practices

• Check the Unclaimed Inbox daily to avoid missing genuine customer requests.
• Always preview before deleting to confirm it’s not a real inquiry.
• Use Assign to User when dealing with customers who use multiple email addresses.
• Configure Unknown Sender Handling in Email Bridge Configuration to reduce the number of unclaimed emails.