The Email Bridge add-on allows you to automatically convert incoming emails into support tickets inside Smart Support. Once installed and activated, you’ll see a new Email Bridge menu under Smart Support in your WordPress dashboard.

The Email Bridge menu includes four main sections, each serving a unique purpose:

1. Dashboard

Get a complete overview of your email activity:

• Total and active accounts

• Pending emails and recent activity

• System health check

• Quick actions like adding new accounts or testing connections

👉 See Email Bridge Dashboard Overview

2. Integration

Here you can add and manage email accounts.

• Add multiple email accounts (e.g., Gmail, Outlook, Zoho, Yahoo, custom IMAP)

• Configure server settings, ports, and encryption

• Set sync frequency (e.g., every 5 minutes, 10 minutes, hourly)

• Test connection before saving

👉 See Adding and Managing Email Accounts

3. Unclaimed Inbox

Unrecognized or unmatched emails land in the Unclaimed Inbox.

• Review unclaimed emails manually

• Assign them to the right user or ticket

• Ensure no customer emails are missed

👉 See Managing the Unclaimed Inbox

4. Configuration

Global settings that apply across all accounts.

• General fetch frequency, size limits, and fetch range

• Ticket creation defaults (department, priority, status)

• Auto-reply rules (send acknowledgement emails)

• Processing options (remove processed emails, clean up footer, quoted text)

• Spam protection (keywords, allowed and blocked domains)

👉 See Configuring Email Bridge

How It Works (Quick Flow)

1. An email is sent to one of your connected support inboxes.

2. Email Bridge fetches and processes the email.

3. The system converts the email into a ticket based on your configuration.

4. The customer receives an acknowledgement email (if auto-reply is enabled).

This way, all your support requests are centralized in Smart Support, even if customers only contact you via email.