How End Users Create Tickets from the Frontend

📅 September 9, 2025 👁️ 79 views

Smart Support provides a complete & UNIFIED frontend support portal where customers can register, log in, view their tickets, and create new support requests. This eliminates the need for customers to access the WordPress backend, ensuring a clean, user-friendly experience.

🏗️ Creating the Frontend Support Dashboard Page

To display the Support Dashboard on the frontend:

Create a new WordPress page (e.g., Support).
Add the shortcode:

        
            
            
                        
                            
                    Login                
                
                    Register                
                    
                    
            
            
            
                Support Center
                            
            
            
            
                User registration is disabled.
            
            
                Powered by Smart Support Desk

This single shortcode generates:

Login/Register forms
Customer Dashboard (My Tickets)
Ticket creation form
Ticket details and history

📌 Tip: You can name the page Support Center or Help Desk for clarity.

🔐 Login & Registration

The frontend portal includes Login and Registration tabs.

Login Page

Customers log in with their username/email and password.
The “Forgot Password?” link allows them to reset their credentials.

Registration Page

New customers can register with their email, name, and password.
Usernames and names can be auto-generated if left empty.

Controlling Registration

You can enable/disable registration under:
Smart Support → Settings → User Management → User Registration

Options include:

Allow or disallow new user registration from the support page.
Require admin approval before granting access.
Send welcome emails automatically to new users.

📌 Advanced Registration Fields:
To collect more data (phone, company, etc.), install the Registration Fields Add-on:
👉 Smart Support Registration Fields Add-on

📋 User Dashboard – My Tickets

Once logged in, customers access their My Tickets dashboard:

View a list of submitted tickets with ID, Subject, Department, Status, Activity, and Last Updated.
Filter tickets by status, department, or activity.
Search by ticket ID, subject, or content.
View ticket details and conversation history.
Cancel/close tickets (if allowed in user permissions).

📌 Customers only see their own tickets, ensuring privacy.

📝 Create a New Ticket

Customers can submit new tickets by clicking Create Ticket in the dashboard.

Ticket Form Includes:

Subject: Short summary of the issue.
Department: Choose from available departments (Support, Billing, Sales, etc.).
Related Service / Product: If product-based support is enabled (Only product for select department will show).
Priority: Select urgency (Low, Medium, High).
Message: Full description of the problem (rich text editor supported).
Attachments (optional): Upload files like screenshots, logs, or documents.

Attachments depend on your admin settings.
Go to: Smart Support → Settings → General → File Attachments

The Frontend Support Dashboard gives customers a seamless, branded portal to:

Log in or register for support.
Manage and filter their tickets.
Create new tickets with attachments.
Track progress through statuses and activity.

Admins have full control over registration rules, ticket permissions, and file attachment policies. With add-ons like Registration Fields, the portal can be extended to collect more customer data..

👉 Next step: Managing Tickets in the Backend Dashboard

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