Customizing the Widget Appearance & Content

This guide explains every appearance-related option, helping you design a widget that matches your brand and delivers a friendly support experience. 1. Button Appearance A. Button Text This is the label displayed on the floating button. Examples: Help Support Need Help? Contact Us Best Practices: 💡 Keep it short (1–2 words) Avoid long or multi-line […]

Installing & Enabling the Smart Support Widget

This guide explains how to install the Smart Support Widget plugin, enable it, and ensure that it appears correctly on your website. It covers all required steps, settings, and conditions necessary for the widget to function. 1. Plugin Installation Step 1: Upload the Plugin Open WordPress Dashboard Go to Plugins → Add New Click the […]

What Is the Smart Support Widget?

Smart Support Widget is a powerful add-on for the Smart Support plugin that adds a floating support button to your website. When clicked, it opens a panel that helps users find answers through search, view their tickets, and access support options – all without leaving the current page. This panel gives users quick access to: […]

Users Role Capabilities and Permissions

Smart Support provides flexible role-based access control. Each role is designed to balance usability with security, ensuring that customers, agents, and supervisors have the right level of access to the ticketing system. Below is a breakdown of the default roles, their capabilities, and when to use each. Support User (Customer) Customers are the end-users who […]

How Products and Departments Work Together in Smart Support

In Smart Support, Products and Departments are two key components that work together to ensure tickets are categorized correctly, routed efficiently, and handled by the right agents. This structure helps teams organize support operations around both business areas (departments) and specific offerings (products). Understanding Departments Definition: A department represents a category of support responsibility, such […]

Useful Ready-Made HTML Email Templates for Ticket Notifications

This article contains ready-made HTML email templates for every key stage of your support ticket lifecycle. Each template includes inline CSS for maximum email client compatibility. Simply copy, paste, and configure them inside your helpdesk or ticketing system. 🔑 Supported Placeholders These placeholders will automatically be replaced by your system: {ticket_id} – Ticket number or […]

Troubleshooting & FAQ – Smart Support Guest Support

Even with proper setup, issues can arise when using Smart Support Guest Support. This guide covers common problems and solutions, debugging techniques, and a comprehensive FAQ for admins and guests. Troubleshooting 1. “Continue as Guest” Button Not Showing Problem: The guest option is missing on the support page.Solutions: Confirm the plugin is installed and activated. […]

Admin Management & Email Notifications – Smart Support Guest Support

The Smart Support Guest Support add-on integrates tightly with the WordPress admin dashboard. It provides tools to monitor guest activity, manage tickets efficiently, and automate communication through email notifications. Guest Support Dashboard Actions Available on Guest Tickets When managing a guest ticket, you can: View Details – open the full ticket. Reply – send responses […]

Using Guest Support – Guests & Admins

The Smart Support Guest Support add-on provides a seamless ticketing process for both website visitors (guests) and administrators (support agents). Guests can submit and manage tickets without creating an account, while admins handle guest tickets directly from the WordPress dashboard. For Website Visitors (Guests) Submitting a Guest Ticket Go to your support page (commonly /support/). […]

Configuring Guest Support – Smart Support

After installing and activating the Smart Support Guest Support add-on, you need to configure its settings to fit your support workflow. All configurations are handled in the WordPress admin panel. Accessing Guest Support Settings Log in to your WordPress admin dashboard. Go to Smart Support > Settings. Click the Guest Support tab. You’ll see a […]