What is Smart Support Guest Support? The Smart Support Guest Support add-on extends the Smart Support plugin by allowing non-registered users (guests) to create and manage support tickets. This means your customers can reach your support team quickly without needing to create an account or log in. Instead of using WordPress user accounts, guests identify […]
This guide helps you resolve common issues when importing tickets into Smart Support and provides developer-focused resources like error codes, hooks, and database references. Common Issues & Fixes 1. File Upload Fails Possible Causes File size exceeds limit (default 10MB). Unsupported format (only CSV, JSON, XML allowed). File is corrupted or incomplete. Solutions Check file […]
The Smart Support – Importer includes a variety of configuration options to give you full control over how tickets are migrated. This article covers import options, file limits, field mappings, and advanced customization for developers. Import Options When uploading your file, you’ll see the following configurable options: Create Missing Users Automatically create WordPress users for […]
The Smart Support – Importer makes it easy to migrate tickets from other popular helpdesk and ticketing systems into Smart Support. This guide walks you through the step-by-step import process, including file formats, configuration options, and examples. Accessing the Importer Log in to your WordPress Admin Dashboard Go to Dashboard > Smart Support > Importer […]
The Smart Support – Importer is an add-on for the Smart Support plugin that helps you migrate tickets from other popular ticketing systems into Smart Support. Whether you’re switching from Zendesk, Awesome Support, Fluent Support, SupportCandy, Heroic Inbox, or KB Support, this importer makes the process smooth and reliable. Key Features Multi-System Support: Import tickets […]
Once you’ve completed installation, activation, and license setup of the Smart Support – WooCommerce Add-on, customers can open tickets directly from their WooCommerce account. Each ticket is automatically linked to the customer’s orders and products, giving your support team the full context they need. This article explains how the integration works for both customers and […]
With the Smart Support – WooCommerce add-on, you can configure per-product support rules. This means you decide which products come with support, how long support lasts, and whether limits apply to tickets. This is especially useful if you want to: Offer support only for specific products. Limit support by time period or ticket count. Require […]
The General Configuration & Access Rules section controls how Smart Support integrates with WooCommerce. These settings determine who can create tickets, how orders are linked, and what rules apply for product-based support. Once Smart Support – WooCommerce Add-on is installed, and license is activated, you can go to smart Support > Settings > and see […]
Smart Support – WooCommerce is an add-on for the Smart Support Helpdesk plugin, bringing advanced support management features directly into your WooCommerce-powered store. It’s designed to help you: Restrict support access based on customer purchases. Automatically link orders and products to support tickets. Offer subscription-based or membership-based support tiers. Generate detailed analytics and reporting for […]
The Front-End Support Add-on provides agents with a secure, easy-to-use dashboard on the Front-End. From here, they can log in, manage tickets, reply to customers, and perform all support tasks without accessing the WordPress admin panel. Agent Login Agents access the dashboard through the dedicated login page you created during setup. 📸 Screenshot – Agent […]