After installing your premium add-on, the final step is to activate your license key to ensure full functionality and access to updates. There are easy ways to find your license key: Step 1: Grab your license key from the Subscriptions Page Go to My Account – Smart Support &Log in (if you aren’t already). Click the […]
Internal Notes are a powerful way for agents and supervisors to collaborate privately inside a ticket without sharing the message with the customer. Unlike public replies, internal notes are only visible to support staff and are never sent to the end user. This makes them ideal for escalations, troubleshooting logs, or sharing context with colleagues. […]
Smart Support – Ticket Templates
Speed up ticket creation with reusable templates. Auto-fill subjects and messages, control editing permissions, and keep support requests consistent.
Smart Support – Canned Replies is an addon for the Smart Support Helpdesk plugin that lets your team create and use predefined responses for common issues. With one click, agents can insert professional replies into tickets, reducing response times and ensuring consistent communication.
Smart Support Help Center | WordPress Plugin Support Get help with the Smart Support WordPress plugin. Visit our community forum, submit a premium support ticket, or contact us with presales questions. Free Users If you are using the free version, please post your issues on the WordPress.org support forum. Go To Forum Premium Users Open […]