Transform your WordPress helpdesk into a fully automated email-to-ticket system. The Smart Support – Email Bridge addon seamlessly fetches emails from your inbox and converts them into support tickets, ensuring you never miss a customer query again.

With Email Bridge, your support team can centralize all communication in one place. Incoming emails are automatically processed, matched to users, and converted into tickets inside your Smart Support dashboard. Perfect for agencies, SaaS companies, and businesses that rely on email-driven support.

Key Features

Email Account Integration

• Works with Gmail, Outlook/Microsoft 365, Yahoo, Zoho, and custom IMAP servers
• Secure login with OAuth & App Password support
• Flexible scheduling (fetch emails every 5 min, 10 min, hourly)
• Real-time status monitoring & connection testing

Smart Email Processing

• Automatically match email senders with existing WordPress users
• Handle unknown senders with 3 modes: auto-create user, queue for review, or reject
• Built-in spam protection with keyword filters, domain allow/block lists, and size limits
• Full attachment support, adding files directly to tickets

Ticket Creation Logic

• Email subject → Ticket title
• Email body → Ticket description
• Replies automatically attach to the same ticket via unique IDs
• Configure default department, priority, and status for generated tickets

Admin Management

• Centralized dashboard with sync stats and system health
• Manage unrecognized emails via the Unclaimed Inbox
• Detailed activity logs for all email processing events
• Intuitive configuration panel with advanced options

Why Choose Email Bridge?

• Eliminate manual copy-pasting from emails
• Ensure no support request goes unnoticed
• Save time with automated workflows
• Strengthen your support system with spam protection and user-matching intelligence

Security First

• Encrypted email credentials
• SSL/TLS secure connections
• Admin-only access with full audit logs

Smart Support – Email Bridge is the missing piece to a fully automated, professional-grade WordPress helpdesk. Start converting emails to tickets today and never miss another customer request!