Smart Support Reports for WordPress

Gain complete visibility into your customer support performance with Smart Support Reports, the advanced reporting and analytics add-on for Smart Support. Designed for support managers, administrators, and growing businesses, this extension transforms your help desk data into actionable insights that help improve response times, team productivity, and customer satisfaction.

Instead of relying on basic ticket counts, Smart Support Reports provides detailed analytics across your entire support operation. Monitor open and closed tickets, track resolution times, analyze department performance, measure agent productivity, identify support delays, and understand ticket distribution by priority, status, product, and more—all from a centralized analytics dashboard.

The plugin also lets you display your most important reports as WordPress Dashboard widgets, giving your team instant access to real-time support metrics without opening the analytics page.

Whether you’re managing a small support team or handling thousands of customer requests, Smart Support Reports helps you identify bottlenecks, balance workloads, and make data-driven decisions that improve your support workflow.

Key Features

• Advanced support analytics for Smart Support
• Track open and closed ticket performance
• Measure average resolution times and response trends
• Monitor agent productivity and workload distribution
• Analyze tickets by department, product, priority, and status
• Delay Analysis to identify inactive or overdue tickets
• Distribution and Resolution performance reports
• Customizable WordPress Dashboard report widgets
• Permission-based access for support managers and administrators
• Lightweight integration with Smart Support and automatic license management

Smart Support Reports is the perfect analytics extension for businesses that want deeper insight into their help desk performance without the complexity of enterprise reporting tools. Turn your support data into meaningful reports, optimize your team’s efficiency, and deliver a faster, more consistent customer support experience.

Requires: Smart Support (Core) plugin.