Smart Support – Reports
Smart Support – Reports extends Smart Support with focused support reporting views for ticket volume, status distribution, departments, agent productivity, delays, and resolution performance.
Reports are available under Smart Support > Analytics > Reports. Site admins can also choose which report cards appear as WordPress dashboard widgets from Smart Support > Settings > Reports.
== Features ==
Open and closed ticket summaries
Open tickets grouped by product
Ticket status distribution
Department workload and resolution metrics
Agent productivity metrics
Delay and aging analysis for inactive open tickets
Resolution speed analysis
Optional WordPress dashboard widgets
Give your users instant, on-page support with the Smart Support Widget — a customizable floating help button for WordPress. Let visitors search your knowledge base, view their tickets, and contact support without leaving the page. Fully responsive, brand-ready, and built to reduce support tickets while improving user experience. Requires Smart Support core plugin.
Smart Support – Front-end Support
Give agents a secure, mobile-ready front-end workspace for complete ticket management—no WordPress admin access required.
Choose your plan
1 year of updates & support
Basic - 1 Site
Pro - 5 Sites
Agency - 25 Sites
$9.99
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