Bring instant, on-page support to your visitors with the Smart Support Widget, an advanced add-on for the Smart Support plugin that places a sleek, customizable floating help button on your website. When clicked, it opens a beautiful support panel that lets users search your knowledge base, browse support replies, view their tickets, and contact support, all without leaving the page.

Integrate with Instant Knowledge base (free plugin supported) and reduce your support load.

Perfect for e-commerce stores, SaaS sites, membership platforms, and any WordPress website that wants to reduce support load while improving customer experience.

Key Features & Benefits

Reduce Support Tickets

Help users find answers instantly through integrated search across your Knowledge Base, Canned Replies, and (for logged-in users) their own support tickets.

Improve User Experience

Offer fast, on-page support from any page with a lightweight, mobile-friendly floating widget.

 Fully Customizable

Match your brand style effortlessly—change colors, icons, button text, welcome message, animations, placement, and more.

Logged-in User Enhancements

Users can instantly:

• View recent tickets
• Search their ticket history
• Create new tickets
• Access their support dashboard

Mobile-Optimized

Adaptive design displays a compact button on mobile, ensuring perfect visibility and easy tapping.

Customizable Widget Appearance

Tailor every part of the widget to your brand:

• Floating button text & icon
• Brand colors (background + text)
• Widget title & welcome message
• Search placeholder
• Custom “No Results” message
• Smooth opening animations (Fade, Slide, Scale, None)

Powerful Search Features

Help users find answers instantly with real-time results from:

• Knowledge Base articles (Instant Knowledgebase plugin)
• Public Canned Replies (Smart Support add-on)
• User’s own tickets (logged-in only)

You can also define:

• Max number of displayed results
• Which sources to enable

Flexible Display Rules

Control exactly where and to whom the widget appears:

• Show on all pages, specific pages, or all except specific pages
• Visibility for guests, logged-in users, or both
• Optionally hide the widget on checkout, landing pages, or admin pages

Requirements

To use the Smart Support Widget, you need:

• WordPress 5.0+
• PHP 7.4+
• Active Smart Support Core Plugin
• Valid Smart Support license

Built for Support Teams

The Smart Support Widget increases self-service, improves customer satisfaction, and shortens support response cycles. It is designed with performance in mind—lightweight, fast, and compatible with caching plugins.