Smart Support — Custom Fields
Smart Support – Canned Replies transforms your support workflow by allowing agents to quickly insert standardized responses into tickets. This addon significantly reduces response time, ensures consistency in customer communication, and improves overall support efficiency.
Track time spent on support tickets with built-in timers, manual time entry, billable hours, and detailed analytics. Perfect for monitoring agent productivity and managing client billing inside your WordPress helpdesk.
Turn emails into support tickets automatically!
Smart Support – Email Bridge fetches messages from Gmail, Outlook/office365/microsoft365, Yahoo, Zoho & custom IMAP accounts and converts them into tickets inside your WordPress helpdesk. With user matching, spam protection, attachments, and full admin controls, you’ll never lose a customer query again.
Choose your plan
1 year of updates & support
Basic - 1 Site
Pro - 5 Sites
Agency - 25 Sites
$9.99
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