Smart Support — Custom Fields

Smart Support – Canned Replies transforms your support workflow by allowing agents to quickly insert standardized responses into tickets. This addon significantly reduces response time, ensures consistency in customer communication, and improves overall support efficiency.

Smart Support Add-on

Smart Support – SLA (Service Level Agreement)

Manage and enforce ticket SLAs with automated response and resolution tracking, real-time countdowns, breach alerts, and detailed compliance reports—all directly within your WordPress helpdesk.

Smart Support Add-on

Smart Support – Widget

Give your users instant, on-page support with the Smart Support Widget — a customizable floating help button for WordPress. Let visitors search your knowledge base, view their tickets, and contact support without leaving the page. Fully responsive, brand-ready, and built to reduce support tickets while improving user experience. Requires Smart Support core plugin.

Smart Support Add-on

Smart Support – Custom Status

Smart Support – Custom Status
Create and manage unlimited custom ticket statuses with colors, icons, and workflow rules. Streamline your support process and keep agents and customers on the same page.

Choose your plan

1 year of updates & support

Basic - 1 Site

Pro - 5 Sites

Agency - 25 Sites

$9.99

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