Smart Support – Canned Replies transforms your support workflow by allowing agents to quickly insert standardized responses into tickets. This addon significantly reduces response time, ensures consistency in customer communication, and improves overall support efficiency.

Smart Support Custom Fields for WordPress

Collect the information your support team actually needs with Smart Support Custom Fields. This flexible add-on lets you create custom ticket fields that capture important customer information during ticket submission, helping your team resolve issues faster with complete, structured data from the very beginning. Every business has unique support requirements. Whether you need customers to provide an order number, product version, website URL, account ID, purchase date, priority level, or file attachments, Smart Support Custom Fields allows you to build fully customized ticket forms that match your workflow. Instead of searching through lengthy conversations for missing details, agents receive all the essential information when the ticket is created. Administrators can easily create, organize, and manage custom fields using a wide range of field types, including text boxes, dropdowns, checkboxes, radio buttons, dates, file uploads, URLs, email fields, and more. Each field can be configured as required or optional, displayed on the customer ticket form, shown in the admin ticket view, or made editable by support staff after submission. For larger support teams, custom field values can also appear as sortable and filterable columns within the ticket list, making it easier to organize, prioritize, and locate tickets based on important business data. Submitted custom field information can even be included automatically in Smart Support email notifications using dynamic template tags. Whether you’re running technical support, WooCommerce customer service, SaaS help desks, or enterprise support operations, Smart Support Custom Fields helps standardize ticket information, improve ticket routing, reduce follow-up questions, and increase overall support efficiency.

Key Features

• Create unlimited custom ticket fields
• Support text, dropdowns, checkboxes, dates, file uploads, URLs, and more
• Display custom fields on customer ticket submission forms
• View and update field values from the WordPress admin
• Mark fields as required or optional
• Show custom fields as sortable ticket list columns
• Filter tickets using custom field values
• Include submitted data in email notifications using template tags
• Configure admin-only or customer-facing fields
• Fully integrated with Smart Support ticket workflows

Smart Support Custom Fields gives you complete control over the information collected with every support request. Build smarter ticket forms, capture accurate customer data, and help your support team resolve issues faster with organized, structured information that improves every stage of your support workflow.